Express Valet Cleaners

Sam D _{on Google}

Dec 8th, 2022

Amazon lock box service

Robster543210 _{on Google}

Aug 8th, 2021

Absolutely terrible customer service. We had a drop off on Saturday for six shirts, three sports jackets and a three piece suit. They require payment in advance which is fine with me. Payment of $40.29. On the slip, she had down pickup on Tuesday after 4:00 pm, and she even mentioned this to us. I did not go in on Tuesday, but rather waited a day after and went in on Wednesday at 4:00 pm. The worker was extremely rude to me. She starts off by saying the factory delivered the items and there was no order. She scurried about looking for the shirts, suits and sports jackets. She then proceeded to ask me when I brought the items in, and the slip I gave her clearly indicated Saturday, so she could have figured that out herself. She then told me that if the items are brought in on Saturday, they will not be ready before the following Thursday. I then told her that the worker on Saturday put the date down for Tuesday, we did not ask for this date, she gave it to us, and if she would have said Thursday, I would have been there no earlier than Thursday of course. She then said the worker on Saturday should have manually changed the date, whatever that means. Clearly, this was a store problem. She scurried about for over ten minutes looking for the items. At no point did she ever utter any kind of apology for this clearly store issue and obvious customer inconvenience. If she had and said something to the effect of: "I am sorry for the inconvenience, please kindly wait and I will assemble your items shortly", I would have said, sure, no problem. However, her attitude was accusatory towards me, like I should have somehow known that the items would not be ready until Thursday, even though the slip the worker gave me said they would be ready on Tuesday after 4:00 p.m. At a time when more people work from home and do not require any dry cleaning, you would think that they would have a semblance of proper customer service. Not at all. The behavior of this worker was rude and offensive. She seemed to be blaming me for coming in to pick up my items on a day after the day set forth by the store. Extremely rude. I will not be back to this store, EVER, and will tell everyone I know who needs dry cleaning about this rather negative experience, so they will stay away as well.