francesca's

Ashlee Raymer _{on Google}

May 28th, 2019

Friend of mine ordered shirts in advance to christmas. Keep in mind this store is also pricey. One had to be ordered and for convenience they said they would order it to the closest store. Now a month later with no information, driving around the area to find where this package was. Was told to call customer service. They ended up saying her order cannot be filled.. when were you going to say something or send a refund? There was absolutely no organization to this company. Way over priced for quality. Terrible management of customer products. Sad to see this store screw up this bad. I guess you just cant trust them when it comes to handling your products or money.

Ariel Hambrook _{on Google}

Feb 10th, 2019

I had a wonderful experience! The ambiance of this store is very cute and comfortable, with plenty of options all organized by color (which I really appreciated). The sales associate was incredibly kind and helpful, even though I was a demanding customer. I hate shopping and by the time I stepped in, I was ready to be done. But I found a dress that is perfect for the wedding I am attending, and I found cute earrings to match. Next time, I will go here first!!

Dassy Neppe _{on Google}

Jan 8th, 2019

SO LOW QUALITY.
GARBAGE STUFF!
I've got 4 items in one time and 3 of them got destroyed after the first using.
two of them unraveled, and one lost 50% of the color after the first washing even that I did everything follow the instructions.
I talked to them and they said that they have nothing to do after the using.
So the service also garbage, not only the stuff...

Alan Cooper _{on Google}

Feb 24th, 2019

My wife purchased a top from a different location about 2 weeks ago. She was unhappy with it as she later noticed it was beginning to fray before she ever wore it. I went with her tonight to return the item and potentially exchange it.
When we told the sales associate Emily that we were returning the item, she immediately responded, "Did you use it for an event?" This was the first time I have ever heard this response in my life. My wife was pretty offended and obviously didn't want to be in the store any longer than we needed to be.
A few responses that would have been appropriate could include:
1. "I'm sorry, was there something else you might be interested in?"
2. "That's no problem, I can help you with that. In the meantime did you want to look around for something else?"
3. ANYTHING ELSE BESIDES, "DID YOU USE IT FOR AN EVENT?!?!" Who the !@#$ actually says that to a customer?
Ultimately we were able to return the item. If this is how the employees are trained to respond when a return is brought in, management needs to realize this can be pretty humiliating for someone.