Federated Co-ops - St. Cloud Cenex

Wiscofella _{on Google}

Dec 1st, 2023

Back in 2015 - 2016, I used to visit the St.Cloud Cenex on Roosevelt road on a regular basis. I frequently purchased a chicken wrap from their deli and they were delicious. However, I would frequently be overcharged by 20 to 50 cents. I was never undercharged. I would point the issue out to the clerk by pointing to the price board in the deli and the price would be corrected at the time, but their practice of overcharging continued to occur over many months. One clerk even referred to me as the guy who complains about the price. I also noted that beverages would routinely ring up at higher prices (again 20 to 50 cents higher) than the printed price shown on the shelf. At this point I stopped patronizing the store.
Fast forward to 2023 (seven years later). I needed gas so I stopped at the Cenex. After fueling up, I thought I would purchase one item in the store just to see if I would be overcharged. I purchased a $2.89 container of donut holes, and wouldnt you know itit rang up at $3.19! This was an overcharge of 30 cents over the price shown on the shelf! Regardless of whether the pricing errors were accidental or intentional, the company is large enough to coordinate shelf prices and their point-of-sale prices.
I recognize that some people reading this review will think that I just happened to experience a few random instances of overcharging. While that is possible, I am basing my claims on numerous visits to the store in which I was overcharged more than half of the time. I also recognize that the issue might seem small to some people, but I just wonder how much the company has overcharged customers over the years. Again, I am not asserting their pricing errors are intentional, but they happened repeatedly and I think consumers should be aware.

Connor Sanchez _{on Google}

Dec 1st, 2023

W store, Love this place love the customers and enjoy working here!!!

Cody Rusch _{on Google}

Nov 22nd, 2023

Very rude service, will never go back. Kid behind counter said that the pricing issues weren't his fault, then cussed me out because he's not the one to talk to about the store issues.

Chris Russ _{on Google}

Oct 6th, 2023

I regularly get my gas and diesel here. its good fuel. I do wish they would carry def. The place is pretty well-maintained. Theyre pizza for hot stuff is very good and all the beverages seem to be nice and cold. nothing dirty about the place, it is one of my go to places. Great faces, most of the staff is very friendly.

Lucas H _{on Google}

Aug 19th, 2023

Amazing customer service