GP1 Collision Center of Round Rock

Ray Cole _{on Google}

Apr 7th, 2024

I hope you never have an issue because, if you do, getting them to make it right is beyond frustrating. They did a poor job on some trim (it started coming off within a few days on both sides). They ordered the parts. A couple of weeks later I called as I had received no call (which is, unfortunately, normal...they simply do NOT return calls). I was told the parts were in "somewhere" and I'd get a call back in a few minutes. That call never happened. Since then I've been calling 2-3 times a week, I get routed to voicemail, and never get a call returned. It should not take over a month to get shoddy workmanship corrected. Service: Body & Trim

ilene bolanos _{on Google}

Mar 31st, 2024

Professional and knowledgeable

Thekla Hawkins _{on Google}

Mar 19th, 2024

They had my only work vehicle for almost a month before they decided it was non repairable. This was only communicated to me when I went into the shop to inquire about a completion date because they didn't return my phone call. I had originally been told it would be 4 to 6 weeks. They have not even notified my insurance company yet.

Shauna Powell _{on Google}

Mar 13th, 2024

My Brand new vehicle was damaged in the hail storm in September I had Jason and the team repair the hail damage. It came out perfect . There were a few delays that were totally out of their control (some moldings were on back order)
After I picked it up I had an accident and again I used them to repair it.
My insurance company had estimated the damages and literally missed obvious and also damage they couldnt see until the crew at GP1 did a thorough disassembly and complete estimate. There was some back and forth between my insurance company and GP1 (Dan-Jason-Nathan) and between some help from GP1 and me insisting on new and factory parts (GP1) price matched a lot to make sure they used the parts that were from Nissan (no knock off or junkyard parts my ins.co. Was pushing for . I was worried about my warranty and how it would look. It came out perfect. Its like it never happened..it was worth the wait and understandably so.
If people want their car fixed correctly and want a team to make sure you are made whole this is the place to go.
I also had a family member have 2 cars fixed by them (1 was a corrective repair from another nearby nationally recognized chain that had zero care or concern for her safety or how it looked when it was done.
Sorry for long review but I see people complaining about length of time and I wonder why anyone would want to rush such a thing with safety and also not understand what goes into the whole process. I am certain this team does not want to have any vehicle longer than needed.
Thanks Jason Dan Nathan and the lady named Katie who helped me track down the payments that took a little longer than they should. Have .