Fifth Third Bank & ATM

tony mazzella _{on Google}

Jul 25th, 2023

excellent service

Adventure Time _{on Google}

May 6th, 2023

I opened a new account with fifth third bank. I used my overdraft protection to get gas in my car when I had an emergency. Approx one week later I made a mobile deposit with my paycheck from my employer, which is the STATE GOVERNMENT.
I found out the next day that a hold was put on my paycheck. I called the local branch, I called customer service, I called the fraud department. Each phone call resulted in a different explanation for why the hold was placed on my check. Customer service told me that the funds wont be available until May 8th. I made this deposit April 27th. They told me the federal government put a hold on the check. The local branch said they didnt know why the hold was placed. They said I need to call someone else. I tried the fraud department who told me it was flagged for possible insufficient funds from the account who issued the check. Fraud dept told me I need to deal with the local branch to have the hood removed sooner. Fraud dept states that the branch Manager or the branch RAM has the ability to remove my check hold. When I call my local branch now I am still not met with any helpful information. Lynn is the branch manager who told me she contacted the RAM and also put in a ticket to get this resolved. I could not get a time frame expectation for a response. I have still not gotten a logical explanation as to why my funds can not be released to me from my STATE employer. I also asked Brianna Sharpe, who says she is my personal banker at the local branch level, to give me the phone number for the district manager. She gave me a non-working phone number.
This is a nightmare and all I want is my paycheck that I worked hard for.
WOULD NOT EVER RECOMMEND THIS BANK!!!!!

ben taylor _{on Google}

May 12th, 2022

I came in to open an account. Ive been a customer for a few years and they have always treated me pretty good. I appreciated Aubrey at this location, she really helped me out. I feel very cared about when I deal with 5/3rd. Glad I could continue my relationship. I may not love all the policies etc but their service is great and their tech is really great too.

Christopher Rich _{on Google}

Apr 25th, 2022

My account was being used online by someone else. So I reported it to the bank and wanted a new card replacement. I was told they will credit my account and send a new card within 8 business days and credit my account within 8 business days. They dont offer temporary cards so I had a prepaid debt card from the bank so the system shows that the account is active but the card is not anymore. I asked the lady at the counter if I add funds will I be able to still use the card she looked at it and said yes. So I switched money from checking account to the card and went to use it to find out it kept declining it. So I called the back of the card phone number the guy said it was not active anymore and theirs nothing he could do about it. So I asked for a supervisor and he said under fifth third rules theyre allowed to transfer you to a supervisor and it would take 24 to 48 hours to do anything with a supervisor. Worse bank ever 8 working days to get funds back and a new debt card and cant talk to a supervisor until they call you back in 24 to 48 hours. They claim making it easier is fifth third but everything I hear is they dont care about their account holders and doesnt make anything easier on the customer. Imagine you were out of state and someone stolen your wallet or purse they would have you stuck without any funds and if someone drains your account you would have to wait 8 working days to get anything from them. As soon as possible I will be switching my accounts to a different financial institution. They keep telling me its policy and they cant do anything else about it. Policy needs to change or the are going to be like bofa losing lots of customers and having to shut down branches