Protrans Automotive is located at 3420 Gato Ct in Riverside, California 92507. Protrans Automotive can be contacted via phone at 951-367-7400 for pricing, hours and directions.
In the past, I have had a good experience going to Protrans. Today, I went for and oil change as well as to get my side mirror fixed since the back part came off. Michael Radak, the service advisor, said I needed the filter changed and tire rotation that would've totaled to almost $300. I refused the tire rotation but accepted the cabin filter change thinking it would be less that $100. However, when I got the invoice the total came out to $255. It was $103.85 for the oil change and $151.70 for the cabin filter labor and part. What was astounding was the $94.50 for the labor of changing my cabin filter, a service that is done tool free and in a short time. Due to time constraints, I paid without questioning. However, upon returning for clarification for the high labor cost for the cabin filter, Michael attributed the extra charge to the mirror repair, which he initially claimed would be free. Regrettably, this charge was not itemized on the invoice. This lack of transparency and dishonesty with the unexpected charges are concerning and leave me feeling deceived.
I intend to communicate my dissatisfaction with Triple AAA a company I trust, as they recommend Protrans to their clients. Honest and transparent practices are fundamental to any business relationship, particularly in automotive services. I hope that sharing my experience will prompt Protrans to reassess their practices and prioritize clear communication and honesty with their customers in the future.
Business Response on GoogleMar 24th, 2024
Yolanda, we are so sorry to hear that you had anything less than a wonderful experience during your visit to our shop. Our team truly aims to provide every person who trusts us with the care of their vehicle with honest, transparent, and quality service. We apologize for any miscommunications from our team during your visit to your shop. We will use your feedback to better serve future customers. If there is any other information you would like to share with our experience, we hope you’ll give us a call. Otherwise, we apologize again for your negative experience, and we hope that you’ll give us a second chance in the future to provide you with the level of service we have always been known for in our community. Thank you again for your feedback.
Evan Mason on Google
Friendly, honest, and the service is quick. Outstanding experience every time, and they even topped off the coolant for no extra charge. Give these guys a try.
Business Response on GoogleFeb 22nd, 2024
Thank you, Evan! We are pleased to hear that you found our team to provide friendly and honest service during your visits to our shop. We're always more than happy to help! Thank you for choosing us.
Michelle Halvas on Google
So last year I was recommended to go to Pro Trans. I have a 2015 Fiat 500. They did excellent work. This year I needed a little follow up with the same situation, and they took even better care of my car. I can't recommend them enough, not only do they take excellent care of your car, the staff is also wonderful!
Business Response on GoogleMar 2nd, 2024
Thank you for taking the time to leave us a wonderful review, Michelle! We are pleased to hear that you found our team to provide wonderful and excellent service during your visits to our shop. We're always more than happy to help! Thank you for choosing us.
Tamas Moldovan on Google
Very unproffesional service, I made an appointment and was there right on time at 8 am, my brakes needed fixing in the middle of moving so I had my car packed. After looking in my car the employee said I had to remove everything from the passenger seat including a 50 inch super heavy plasma I had sitting on it. After I told them that I could move everything out beside the plasma because its too heave for me and would need help, they offered me nothing and handed me my keys saying figure it out. After this I went to Firestone and they were surprised that was even an issue because it wasnt a weight problem or a space problem and fixed my car. Very snobby people ProTrans.
Business Response on GoogleMar 7th, 2024
Tamas, we are very sorry to hear that you had anything less than a wonderful experience during your visit to our shop. When you brought your vehicle to us, our technicians weren’t able to access the driver’s side of the vehicle due to the furniture and objects that were placed there, and wanting to respect your things, we requested that you remove some of the items blocking our access before we serviced your vehicle. We are very sorry if this came off as unprofessional or snobby, we truly wanted to respect your vehicle and belongings, and if an object is obstructing our access to a vehicle we request the owner move it rather than our employees to ensure your things are safe. We were more than happy to work on your vehicle and we are confused to see this feedback as you did not express any dissatisfaction with us when we asked you to remove some of your things for us to service you while you were at our shop. Again, we are very sorry to hear that you had anything less than a wonderful experience with us. We are glad to hear that your vehicle was serviced as needed. Thank you for your feedback.
