JOANN Fabric and Crafts

Elizabeth Mercier _{on Google}

Apr 5th, 2024

I will NEVER use this store again. I placed a large order for tshirts online for in store pick-up. They had it ready on time and I picked them up yesterday evening. Where I live is a 2 hour round trip from the store. I didn't get home until later in the evening, so I am just now being able to go through my order. They charged me for the 25 shirts I ordered, but only gave me 23. I called them immediately to try and get it resolved. This is for an order for memorial shirts that are needed by Thursday evening. The nature of this type of order is always going to be last minute. They told me the only way to MAYBE resolve this is to take the ENTIRE order back for them to inventory, and then they will TRY to resolve it. So, I now have to make an unplanned 2-hour round trip back to them because they do not want to just give me a refund for the missing shirts so I can get them elsewhere. I am incredibly unsatisfied and will NEVER do business with Joann's. This absolutely horrible customer service!!!

nollie _{on Google}

Jan 21st, 2024

Not a great experience... Women that helped me the other day (rachel) was very rude and visibly did not want to help me. Used to only go to Joanns for my fabrics and craft gear but lately the store is a mess and the new staff is unpleasant and unhelpful. May start going to hobby lobby instead.

Ell Ashe _{on Google}

Nov 24th, 2023

So very disappointed in how much this store has fallen, the store is a mess the workers stand around talking while so much product is shoved in places instead of them organizing or putting out the new product thats in boxes. I went in to buy some yarn I seen they had online and found they all there yarn is shoved in boxes and top stocked while the yarn section was bare and almost empty. So I decided to just order in on line so they would find it for me.but they didn't even try, they canceled the order with out even looking for it.

randy block _{on Google}

Oct 13th, 2023

Very helpful staff was able to find what I needed right away at very reasonable price