Public Storage

kinome79 _{on Google}

Mar 26th, 2024

OK, I'm amending my 5 star review I posted two years ago. First I will still say this is the best Public Storage I've used, staff always super friendly, and am surprised that even after having my stuff stored for several years there is no dust or dirt on any of my belongings. They also worked with me regarding access hours and switching to a larger unit. That's why its more than 1 star.
But... the company takes advantage of its customers, leveraging there need to store their stuff and the inconvenience of moving it to raise prices to well above market value. And before you say all storage does this... this was above and beyond.
I rented several years ago when prices were going up everywhere so wasn't surprised after 4 months of my intro rate, prices went up significantly. I'm guessing their max increase is 32% because it went up that much. That put me just a bit higher than their standard rate so whatever.
I called and complained when another 32% increase came about 6 months later when prices were actually decreasing around this area. They said they would cancel the increase but all they did was delay it for 3 months, and the increase went through after that without additional notice. Customer service would not work with me further regarding the increase, but as I didn't want to hassle moving my stuff, I just paid the higher amount, about $80/mo higher than their standard rate (not intro rate). But at least I didn't get any raises for the next few seasons.
Just got another notice that they were raising my rates yet again, this time 42%, when prices everywhere have dropped significantly including at this facility. They want to charge me $384/mo total for a storage space that is currently going for $109 online, $136 regular at this same facility. That's almost 3 times the normal rate, when I was already paying significantly more than I should. Talked with two customer service reps and the property manager, but they always say its up to corporate, who always responds with "Reduction denied, its within our contract rights". They did delay the increase again for 3 months, but that's still higher than market. They also said that if I rented an identical space at the same place I could get market rate, move my stuff, then cancel the overpriced unit. Just ridiculous.
Needless to say I'm moving end of this month, and will never use Public Storage again. I'm glad I have the option to move because if I was out of town, or overseas, I'd be forced to pay.

Jade Hing _{on Google}

Mar 8th, 2024

Stacey is a asset. This is hassle free storage! I was able to get all the information without a problem. Stacey was friendly and upfront on the costs and Facilities. She made it so easy . Love that I can pay online, by phone, perfect for my busy schedule. She was also doing rounds to make sure everything was clean and secure. Thank you.