rue21

Jen Hawley _{on Google}

Mar 13th, 2024

I took my daughter shopping this past Saturday. It was a beautiful day and she needed some new spring items. She loves the 21when entering the store we were greeted by a young lady right awayshe was very tall and friendlywe looked around for a few minutes and the same employee approached us again letting us know the price of the tops we were looking at and offered her assistance with finishing my daughters size in multiple colors. We looked around picking out more items for about 15 minutes before asking a different employee for a fitting room. This employee was helping the young lady who first helped us at the register. Both called for assistance for the store manager to open a fitting roomboth young ladys were ignored by there manager. We were given a fitting room by a girl named Angie. We decided to purchase a few items. While at the register the first young lady who helped us was also our cashier. She signed us up for the rewards program and was very friendly. During our transaction the store manager was very unprofessional and was rude to both of the young ladys trying to help each other during the transaction. Demanding that the one steps away and then after continued to raise her voice towards our cashier. The young lady apologized for the incident and was very remorseful. I assured her that it was okay and that she was to not become upset and we wished her a good rest of her day.
We felt awful for both of the young ladies working, we hope that the appropriate action is taken after reading this review.

Rose Darlington _{on Google}

Nov 18th, 2023

I am disgusted. me and my friend waited outside Route 21 because there wasnt enough staff and they needed a 45 minute lunch break. is that we ended up outside for over an hour. when three staff members finally came to the door to unlock it, The tall, large lady with long black hair, shut the door in our faces and yelled at us that we had to wait. we gave no attitude and just waited patiently. AGAIN. i have no idea why customers have to be treated with such disrespect. will not be returning.

Paige Nielsen _{on Google}

Apr 20th, 2023

Super nice location! Everyone was very friendly and helpful and the store seemed clean and tidy. I love getting my summer clothes from this place!