Public Storage

Jenna Lynn _{on Google}

Apr 7th, 2024

Michelle L. has been so great and helpful with my storage needs. Always very nice!

Maren Willcockson _{on Google}

Apr 6th, 2024

Trustworthy spot for local storgae

Roxanne Seaton _{on Google}

Mar 29th, 2024

Pearl and Joe were so helpful and accommodating. They went above and beyond to get me situated

Patrick Harris _{on Google}

Mar 24th, 2024

Received specific instructions via email to check in at rental office on site during business hours to be given gate code / access to my storage unit. Arrived Friday at 2pm (during business hours) and there was no one at the rental office. I had already arranged to have movers with moving truck full of my belongings meet me there. Public Storage cost me an additional $160 (hourly rate) to have movers sitting there waiting with me until I was finally able to get a hold of someone from Public Storage who gave me gate access. Over the phone. Which they could've done ahead of time instead of giving me incorrect instructions that cost me money. I specifically asked about the $160 they had cost me and there was no attempt to make things right by crediting my account. Worst storage facility experience ever.
*Update 03/09/2024*
After contacting Public Storage's support chat and informing them that a $160 account credit is the least they could do, (and considering a bunch of my own time has now been wasted dealing with this fiasco that they are clearly at fault for) and really a $260 account credit would be more appropriate at this point... The support agent put in a request for an account credit, and now I just received a message saying that a $25 account credit has been applied. Twenty. Five. Bucks. Naturally I politely told them this was either laughable or just a straight up slap in my face depending on how how you looked at the situation, and then the chat agent just closed the chat dismissively without warning.
AND NOW, Public Storage has the nerve to charge me LATE FEES on the past due payment that shouldn't have existed because they should've credited my account immediately. I'm seriously considering PAYING to have movers move the contents of my storage unit to a unit another company. Just to avoid supporting this company or handing over any more of my money.
Worst... Storage... Unit... Company... Experience... Ever.
*Update 03/27/2024*
Now just received a "NOTICE OF FORECLOSURE AND SALE" email from Public Storage threatening to sell my belongings at auction. I tried responding to the emails they've been sending me about payment and they don't even go through. That seems shady as hell. Sending an email threatening foreclosure and sale and when I respond to it my email just bounces back? The specific hours for their support chat and the hours for the office at the storage facility are not convenient/ideal time frames for me to be trying to call and discuss this situation. Especially because the last time I went out of my way to contact chat support about my late payment they just abruptly left the chat without warning. And now you're charging me more late fees and threatening to sell my belongings at auction?
Whelp, my apartment flooded, all my belongings have pretty much been destroyed, I had to foot the bill for the movers hourly when Public Storage was clearly in the wrong and I shouldn't have had to wait in the first place. And now they're threatening to repossess and sell the last of my moldy water damaged items because they refuse to credit my account when it's obvious they already should have and I haven't even been able to get in contact with them about payment. Seriously? How do these people sleep at night?

Samantha Spining _{on Google}

Mar 9th, 2024

There was no employee in the office when I arrived with a loaded U-Haul during posted office hours, during a very stressful and time constrrained move.
When I called the number posted on the door, there was one to answer the phone, or show up to verify my ID so I could enter the gate code.
I had to pay extra to keep my U-Haul overnight.
The next day I showed up at the posted hours, again, with my still loaded moving van, and there was, yet again, no one at the office on a weekday at 9:45 in the morning.
I called the managment number severl times, waited for an hour, then drove across town to purchase a storage unit with a different company.
After siginig a contract with the new company, and a quarter of the way in to loading my belongings in the new company's unit, I finally got a call back from the property manager. It was after noon..
I understand not allways having someone in the office at posted hours, staffing can be difficult. However, when thats the case, the manager on call needs to be ON CAlL, and answer the phone, or call back in an any semblance of a reasonable time frame. It was increibly unprofessional, and needlessly stressful.
When I called customer service for what seeme to be an obvious refund, I was transfered arround, only returned $19.99, and it took three days to hit my bank account.