Portland General Electric Co

Persephone Pendecker _{on Google}

Mar 16th, 2022

Super helpful and kind always- willing to help those with bills struggling due to Covid related money troubles- just ask! So surprised that a utility company can be so personable and give me so much lead way and payment plan options before shut off notices. If you cant pay your bill, my advice is to tell them your situation and they will work with you or refer you to a nonprofit that can assist you

Jennifer Michelle S _{on Google}

Jun 11th, 2021

Great customer service. Absolutely the best utility company I have ever dealt with.

Cameron Ellis _{on Google}

Dec 10th, 2021

Absolute garbage company. Like most public utilities, they enjoy a monopoly so there's no true recourse and thus no incentive for this company be any more than bare minimal garbage.
Their response times in rural areas during power outages are nothing less than abysmal. The dispatch personnel either don't know or cant disclose the status of power restoration and they give the standard company line. Or they lie outright. If I had money for every time us (or neighbors) were told "crews are on site," I could buy my own reactor...
I have a sneaking suspicion that, especially during holidays, the line crews deliberately work at a snail's pace to restore power so they can bank that extra overtime. Why fix a line in an hour or two when you can can get paid for 12 hours? It's not like we can do anything about it...