Decorum Hardware & Nostalgia Lighting

Lee O'Brien _{on Google}

Jan 21st, 2024

Lovely stock but most unhelpful young woman salesperson ever! (I am a woman, so I found her rudeness particularly distressing) And same problem re timing of order... I was not informed it would be 2 months minimum (still not here, ordered 11/28) I cannot recommend this store unfortunately

Alison Lee Freeman _{on Google}

Nov 23rd, 2023

Expert craftsman. Friendly and knowledgeable. They custom built outside lanterns for us in 1977, then restored them in 2016.
We also replaced two lanterns that were unable to be restored after 40 years of island weather. Great selection to choose from.

Jon LeRoyer _{on Google}

Oct 9th, 2023

Knowledgeable and very helpful staff. I wish I found them sooner when I was remodeling my kitchen.

James Skarzynski _{on Google}

Jan 2nd, 2024

I ordered about $1,000 of lights on 11/6. I was quoted 2 weeks for them to be made. At no point was I told that the parts were not held in stock or that the quote was liable to be off significantly. The quoted time factored significantly into my decision to buy from decorum.
I called to check in at 2, 4, 6, and 8 weeks post-order. At each point, I was told that they expected to have them done within the week.
At 8.5 weeks, I had had enough and picked up the lights. They were missing the crossbars, and the owner refused to take any off of their display units to make my order whole.
At each point, the lady was incredibly rude to me.
I understand that small businesses are beholden to their vendors, but I was given no information, no timeline, no apologies, and a rude attitude.
The lights, if complete, would have been what I had asked for. Some pictures attached.
I was also not given any kind of remediation in the form of a refund or anything.
They said they'll let me know when the rest of the parts come in, but I'm not holding my breath.
I would very seriously urge anyone considering getting custom lights here to find them elsewhere. I wanted to do the charity of paying extra money to support a small business and I'm very disappointed in that decision.

Dana M. _{on Yelp}

Mar 8th, 2023

I haven' t been this mad about customer service in years. I went to Decorum to switch out some cords in several lamps.  Not wanting to drive to South Portland, I checked with Decorum and was pleased they did this type of work. When dropping the lamps off, the woman in there was eating and couldn't be bothered to help me pick out a better color.  When I asked if she had samples she told me to look around. I decided on gold. On pick up day the woman brought the lamps out with the brown cords. I was told to come back in and hour and they would fix the cord color. " Run an errand" she said.I said I would come back the next day. I didn't have time to run an errand. No apologies, no smiling, bearly looked at me and no offer to discount the total since I had to comeback. Worst of all, she ever once thanked me for giving them the business.