Verizon

Kike _{on Google}

Apr 7th, 2024

Terrible treatment from staff. A boy with an earring on, does not know how to treat people, should not work there, if he does not have empathy or a smile to receive those of us who come for information, he should not work and give a chance to another person who does have the desire and vocation for service. .
Lackluster treatment, as if it sucked that someone had entered the store to ask, his attitude made me terribly uncomfortable. He did not know how to give the information and practically his answers were blunt and cutting as if to say: Go away.

Patti Gens _{on Google}

Mar 24th, 2024

Customer Service at the Verizon Store Port Hueneme is less than satisfactory. I have been a Verizon customer for well-over 20 years and have never experienced such rude treatment. A rep named Alec called me recently and said that he can give us a cheaper plan. He made an appointment to meet there with me and talked me into switching from Frontier to Verizon Wireless Internet in my home. He said that if there is any problem, there is a thirty-day return policy. I took the new modem home and after spending almost three hours on the phone with techs, we were advised to return it. Now we are getting the runaround from the personnel at the store, and the manager, Kurt, refuses to return my calls. They won't t let us return it to anuone but the manager. I called Corporate Customer Service two evenings ago and was promised a call from Kurt. I am still waiting. We run a trucking business and had to leave town. Are they going to be available when I try to return it next week when we get back? This is beyond ridiculous. Please do yourself a favor and go to a different Verizon location.
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our signals are too
Verizon techs guiding us with set up, a level-2 tech told

Keith Schulner _{on Google}

Mar 17th, 2024

Verizon said over $400 credit for buying new iPhone if I tried their internet at $40 a month for up to 400kp per month.
I just tested at: 4.23 Mbps download
3.58 Mbps. then 20.1 Mbps download
4.11 Mbps upload from Mac using wifi
Switched back to my previous provider and got with 2 tests over
204 and 199 Mbps download and 171 and 181 Mbps upload
From wired work laptop I got
Mbps download 1.33, upload 2.61
then 1.73 upload and download.
Switched back to my previous provider and got with 2 tests over
179 and 182 Mbps download and 182 and 184 Mbps upload.
I canceled Verizon internet and never got any credit as promised and Im still trying to get everything back that they charged me to try their internet.
Verizon continues to contact me but has not done anything to make up for the lies or adjust the cellular costs down to what I can get from competitors of Verizon.

MANNY L _{on Google}

Mar 9th, 2024

Making an upgrade to one of my lines. The employees made the entire thing sound very confusing.
They had a new employee here that had no clue what he was doing. I wonder if he knows that he works here?
The staff of three looked like if theyd were customers when I first walked in. Dressed very unprofessional, definitely didnt look the part of a typical Verizon sales associate.
As I was shopping, I asked for prices to some accessories, cause nothing in the store is priced, the associate responded with I dont know. Never once did they offer to check for me.
For being the only customer in that day of my visit, I got the attention as if the store was full of customers. Very little.
So if anyone comes to this location, dont!
I say youre better off trying the corporate store.