Aldelo, L.P.

Joern Tittel _{on Google}

Mar 7th, 2023

Dreadful tech support, customer service, and overall product reliability. Will stay clear of this particular company for ANY software needs going forward. Have been working on a billing issue (their mistake by their own admission that has resulted in software functionality suspension) for the better part of a day and still no resolution--just the latest example in a string of significant disruptions/service issues. Caveat emptor!

Lipa Rubin _{on Google}

Jun 12th, 2022

Express it is

Samy Fars _{on Google}

Feb 11th, 2022

I had a very bad experience with Aldeo and don't recommend anyone signing up with them. After researching may pos company , I decided to go with them for the simple fact that i could cancel anytime if i choose aldelo express version which I did, they sold me a PAX credit card terminal for $350 after starting processing I had a problem with devise when customers try to tap for payments, it would double charge or even triple charge , I spent countless of hours on the phone with Aldelo support they could not figure it out, not counting the calls I received from customers telling me that they got over charged or charged three times in the case of one customer. Finally i decided to put an end to the pain and close my account. To my surprise , I was charged $500 early termination fee and the terminal I purchased was now useless cause after i tried to sell it on Ebay I found out that sim card cannot be unlocked for other processors . I tried to reach out to Adam in sales who sold me the deal , no reply to my emails. I will for the rest of my life write reviews and tell anyone thinking about Aldelo not to even think about it.

Kie Liang _{on Google}

Jan 26th, 2019

As a managed service provider we deal with 3rd party vendors all the time. Aldelo is the one of the laziest and least helpful vendors we have worked with. Long hold times only to reach someone that knows less about the platform than we do. If you manage to get to level 2 support you are OK, but the battle getting there is exhausting.
Right now our customers credit card processing is down. After two hours they say it is a space issue, however there is 2GB free. I cleared up more space so we are at 20GB free, they still say it is a space issue. Anyone with common sense knows this is not true, so it forces us to dig deep and learn their product inside and out to fix it for our customer.
Our customer is on the phone directly with Aldelo. I asked them to call me so we can fix this quicker, however Aldelo support says they can't because they don't have the ability to do outbound calls and I have to call them. After calling them and waiting on hold, they tell me they can't transfer me to that person because the line is tied up talking to my customer directly.
The amount of brain power it takes to get something done is insane.
Overall the system works well when it works, and the developers do a great job, but the entire support process could do better.