Budget Truck Rental

Fred Radics _{on Google}

Jul 6th, 2021

They give you the run around when I comes to drop off. Was at drop off location and the individual refused to take the truck, and they stated they were going to charge us for each day until the the account can be closed being the person working was not able to accept the truck apparently. They have great rates and prices and they do offer a great service however there great service is not worth the hastle of trying to return the truck.

Dr Rehab Director _{on Google}

Dec 20th, 2020

Went to this location to rent a moving truck and I must say the customer service here was great. Tim is definitely an all around great person.

Betty B. _{on Yelp}

Oct 21st, 2020

(Wasn't given the option to rate any lower than one star......but they don't even deserve a one-star rating.) I reserved a box truck three weeks before my moving date. Received several emails confirming my reservation right up until the day before scheduled pickup. Arrived at the W. Liberty Avenue location to find the store locked and dark. Owner finally arrived and said he had no truck for me. Was told to call Customer Service. Wasted a half hour on the phone with CS who told me the confirmation number in my email from Budget was not valid and they had no record of my name or email address (mind you, I had received several emails from Budget). CS rep said he could do nothing to help me find a truck and my only option was to file a complaint (which he couldn't do anyway because he couldn't find my reservation). As I had to be out of my apartment that day, I was forced to call all over Pittsburgh to find an available truck. Fortunately, UHaul had one box truck left and provided excellent service to help me at the last minute. Final frustration was a couple days later when I see a charge for $75 from Budget on my credit card for not picking up my reserved truck! Cannot comprehend how a business can be run this way. They attract you with slightly lower rates and then have no vehicle to give you. Don't waste your time. Book with any other truck rental company.