U.S. Bank Branch

Katie McCormick _{on Google}

Feb 7th, 2024

I had a great experience at this branch. There was no wait time. I met with Mr. Rodriguez to inquire about a CD. He explained everything to me, was knowledgeable and pleasant. I decided to go back and open additional accounts because of the way I was treated.

sergei isakov _{on Google}

Nov 22nd, 2023

AVOID THIS BRANCH FOR BANKING NEEDS.Waited 20 min with 2x available bank tellers and 3rd being free after 20 min just to hear how no one wants to help an existing customer because tired or not in the mood. Don't go to this location for your banking needs. Staff is tired or not in the mood to do their job. Don't come here for prompt and professional service.

JoAnn Cantarella _{on Google}

Oct 30th, 2023

Love this branch all employees are always friendly and I never have to go somewhere else to get something done. They do it all.
Enjoyed speaking with Angelina very much, made my visit very pleasant.

Joshua Tobin _{on Google}

Sep 25th, 2023

Mercedes spent 2 1/2 hours with me on a Saturday to make sure everything was done correctly. Thanks Mercedes!

Frank Aoi _{on Google}

Jan 19th, 2023

This is the second bad review in two weeks against USBank. I have been banking with the company for more than 15 years. Is Mercury in retrograde or something? Both occasions, it was regarding foreign currency. I think their personnel are not experienced enough...don't know. Today, I went to this branch to pick up foreign currency I paid for, and two personnel adamantly informed me the money was not here. When a personnel from USBank called and said to me "your money is here to be picked up", these two personnel saying "it is not here" is not good enough. I said what happened to MY money? They told me come back in a few days till they figured it out. I said it was waste of time, besides, I had an assurance from your personnel that the money was here. They stopped talking to me, so I sat in front of one of them at teller's dest, and started to call upper management personnel (a vice president and a customer relationship). After 5 min or so, finally, one of them said the pick up location was a different branch office. 1: If anyone in the past told me that a buying location and a pick location would be different, I would not be writing this review. 2: If I did not sit and stay long enough, this issue was not resolved because they dismissed me after I complained. I am again disappointed in their personnel and the lack of customer skills. The bank has many good personnel such as Mr. Basilio Gomez and Mr. Ronaldo Lovato: both are smart, gentle, kind, capable, and have always helped me out in the past. But, I needed to leave a one-star review for this branch today. Too bad, for I do not review hardly ever.