Staybridge Suites Phoenix – Biltmore Area, an IHG Hotel

JOEY K AHUNA _{on Google}

Jul 2nd, 2023

Love the morning eggs and and gathering on weekdays dinner

Juan Sierra _{on Google}

Jun 25th, 2023

Spacious rooms, great breakfast, air around best value

David Gutierrez _{on Google}

Jun 21st, 2023

Miscommunication date of checkout.
Our 2 day old daughter was transported June 19th to Phoenix Childrens Hospital for cardiac concerns. Being first time parents & having to travel and feeling overwhelmed entirety, checking into a hotel was the least of our concerns.
Long story short-We checked in on June 19 at midnight, The clerk-Daniel had amazing customer service. He was empathetic towards our situation. Gave us a great rate for one night, however rather than just approving a day stay,meaning we would need to check out by June 19th at 11am, which was less than 24hours. He was generous enough to extend our stay to allow us to check out on June 20th to give us a full 24hrs. Unfortunately, there was no communication on his end. We got an unexpected call from the Hotel, while in midst of things at the hospital in the morning, from the Clerk taking the morning shift, demanding us to pack and leave or they would take our belongings out. Its upsetting knowing this was not our fault and given the delicate situation we are currently in. We felt that there would be more of an understanding.
We feel extremely stressed out as we have not been able to figure out whether we will be able to stay at Ronald McDonalds House.. Especially given that our stay will be longer than a month. We are left without a place to stay at least for one more night to allow us to figure out what we need to do.
If its any help from our experience make sure to get a signed agreement or something that verifies your stay as promised.
We giving a 1 star to Staybridge hotel for being a supporter & donor to Phx Childrens Hospital yet lacking in communication & empathy.