RK Dixon is located at 8630 N Allen Rd in Peoria, Illinois 61615. RK Dixon can be contacted via phone at 309-692-3300 for pricing, hours and directions.
Contact Info
309-692-3300
Questions & Answers
Q What is the phone number for RK Dixon?
A The phone number for RK Dixon is: 309-692-3300.
Q Where is RK Dixon located?
A RK Dixon is located at 8630 N Allen Rd, Peoria, IL 61615
Q What is the internet address for RK Dixon?
A The website (URL) for RK Dixon is: http://www.rkdixon.com/
Q What days are RK Dixon open?
A RK Dixon is open: Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM
Q How is RK Dixon rated?
A RK Dixon has a 1.8 Star Rating from 5 reviewers.
If I could leave a lower rating, I would. Since the company was taken over by Xerox, I have not been able to speak to a human being. We get no help on our service contract. You cannot speak to any one local by calling the local number. I will never do business again with this company simply because of their lack of customer assistance.
Mady Shanine on Google
Absolutely impossible to get in touch with anyone. The number for the location in my area never goes through. If I need to contact someone, I have to call and leave a message through an automated system and wait 5-10 business days to hear back from anyone.
Steve Houchen on Google
The company overcharges and does not listen to want the customer wants. Have tried to work with them multiple times and every time they try and sell you stuff you don't need. Also they don't itemize their bills or on project work so you have no idea what you are getting or spending. Absolutely the worst experience I have ever dealt with from an IT company. When I ask for something and get told of by the SR Tech because it's not doable, but yet I know it's the best way to do things as I used to be a consultant as well. Never again will I work with this company and I would suggest no one else should either. Their printer service is a horrible joke as well. Don't use their pen testing it's a bigger joke than the rest of their company.
Business Response on GoogleJun 15th, 2018
Hello Steve! Can you please let us know who you worked with so we can see about getting your issues resolved? Please either write me at [email protected] or give us your phone # so we can make this right. We'd like to have an opportunity to talk to you about your experience.
Cameron Rodseth on Google
I've leased copiers from RK Dixon for years. Their prices are reasonable, and their service is fantastic.
Randy R on Google
The salesperson was great. The installation caused many issues in our network and took over 2 weeks, and us getting an outside IT company to solve. The machine is slow (think of old dial up internet versus cable broadband- that is how slow this Xerox processes print/scan/fax requests). Service is poor. Our office staff finds alternative methods to complete work (using a 10+ year old Canon or a small home Brother unit) to save time. If we can find a way to discontinue our contract and sell the machine we paid over $5500 for, we will.
Business Response on GoogleMay 27th, 2017
Randy, thank you for taking the time to leave us a message. I'm sorry to hear you had a bad experience with our service department. Would you mind giving me your name and number so I can have our service manager give you a call? If you're not comfortable with that, please feel to call me direct at 563-823-6470 and ask for Erin Orchard so I can take note of your issue and have someone call you.
