SEPHORA at Kohl's

CL _{on Google}

Jul 1st, 2023

I won't be coming back here. As another reviewer brought up--the employees will pick and choose who they want to be helpful towards. I waited patiently with my younger sister to be helped (my sister was looking to see if her shade in a Fenty foundation was available). The Sephora employee on the sales floor paid a weird amount of attention to a customer who was solely interested in getting samples and ignored my sister and I. After about 15 minutes, my sister and I got in line to both checkout and ask for her shade. At the register, the same employee who had ignored us, checked me out and there was little to no customer service. No "hello", no "did you find everything ok?" or "was there anything you couldn't find?". When my sister did bring up her question she was given a firm "no" that her shade was not in stock. Little to no care to try to double-check or see if she could recommend anything else. I have felt this way on numerous occasions at this particular location. The employees here are strangely cold and treat you as if YOU'RE bothering them. I honestly should have dumped my items at the checkout and took my money elsewhere.

Kevin Steinmetz _{on Google}

May 14th, 2023

Went with girlfriend but the cashier was fast and friendly.

Ree Dhi _{on Google}

Apr 9th, 2023

They dont except returns , i mean helloo, this is sephora so they have to take returns too. Lady said because its online purchase so i have to go to northridge or valance mall for this return . Other thing they dont have products there, their counters r empty , their samples have no shade , i asked her to give me two littles container that i can try she said its all empty . I mean , really . Why dont they close this location too , because this location in khols have nothing. They dont have rare beauty lip oil . Its a waste of time to go there.

Jeannette Sanchez _{on Google}

Jan 8th, 2023

I like that the store is not inside a mall, but I really wish they had more of the products that you can find in a regular Sephora. They dont have a great selection and are often out of stock on most items that you would want. I have to drive to Valencia if I want the actual selection from a true Sephora.

Christopher Hernandez _{on Google}

Nov 27th, 2022

Customer service was horrible. I went in to purchase an eyeliner with my mom today and the staff assisting us was rude when we asked about different products. As if she was trying to rush us out. We were also denied a promotional gift, avoid this place if possible.