Citi

Gary Thomas _{on Google}

Jan 23rd, 2024

I came to the branch to add a trust to my checking and savings account. Seems pretty simple and straightforward. Two trips, 1.5hrs to sign several documents, and then two phone calls that said they cant do what I asked and saying I need to come in to sign more documents. Unbelievable. Clearly dont know what they are doing. My wife is handicapped so coming in the branch is a big hassle but they made it clear they did not care. Deciding if I continue with them or go to a competent competitor.

Ritchie Cares. _{on Google}

Dec 1st, 2023

Good Branch with very friendly Competent employees!
Real solid great Customer Service! Highly Recommend!
Sr Carey

Joshua P _{on Google}

Feb 11th, 2023

This review will be short and to the point. Middle of the afternoon and they have 1 teller and 1 manager on duty, the manager that can't get on a register and help people, but instead stands there asking if people want to open different kinds of accounts. An almost 40 minute wait for a process that takes 3 minutes. Either hire more tellers and pay them a livable wage or close this branch down.