Lake Powell Ford

Ronald Graymountain _{on Google}

May 13th, 2022

Price of vehicle were high and high mileage.

Alice Sands _{on Google}

Apr 25th, 2022

It's good, I always hv my oil change ovr there, dey do teriffic job all the tmes.

R P _{on Google}

Apr 9th, 2022

I would not recommend utlizing this ford dealer. They appear to not have or care about customer service. A vehicle was taken to them a couple of months ago with battery issues. Understand it is less than a year old and under full warrently. Thier resolution was to start the truck and let it run every three years as they said Ford has put substandard batteries in the vehicle. Really start it and let it run. Well the battery completly failed and they also said it had the wrong battery. They wanted us to tow the vehicle to them to change the battery. We will take the battery down and get the new one. Had they taken care of the original issue then it would not ever been a problem, but the manager has no customer service skills. Also if you take a bettery in make sure they test it twice.

Ann Connelly _{on Google}

Feb 24th, 2022

I do not recommend buying a vehicle from LPF. They were asking 1500 a month for a brand new truck. We went to Ken Garff in St. George and got approved with no issue and we dont pay near that.

Tierney Knox _{on Google}

Jan 23rd, 2022

First visit, appointment for oil change and diagnosis of a front collision camera error message.
Was told I had to reschedule to diagnose for error because they hooked up a vehicle with only an oil appointment and could not do both at the same time. They said they had only one cable. Said it would take three plus hours for an update to fix my vehicle. Also said I needed to either drop off my car or be prepared to sit all day waiting as now two updates were going to be needed.
Scheduled another appointment. Asked how many vehicles they could diagnose at a time, was now told two (by a different employee). Was diagnosed in 15 minutes and needed parts, no update needed. They never called to let me know my car was done and I was without my vehicle all day, getting rides from a friend, for no reason.
Scheduled an appointment because of a gas gauge issue, called the day before to confirm 9 am appointment. Was told it was at 1 pm. I also asked if the parts were in yet (from the last visit), they said yes and I asked if they were also putting the new parts on or if I needed to schedule another appointment, they said they would do both. I never got a call from the Parts Manager letting me know the parts were in.
Came in at 1 pm and saw it written on the board for 9am, but someone drew an arrow to 1pm and had given my appointment to someone else.
They changed the parts (that I didn't even know were in until when I asked), but they didn't root cause the gas gauge issue at all. Then they told me they knew nothing about it (gas gauge issue), it wasn't written down and that wasn't what my appointment was for. So, they were calling me a liar. They called the person who made the appointment with me and confirmed I was telling the truth and the appointment was made for the gas gauge issue. Now I am here longer for something they could have diagnosed while doing the part fix.
Customer service is the worst of any dealership, in any of the four states I have lived in. I regret buying Ford and will not ever buy one again!