AdventHealth Diabetes, Obesity and Endocrinology Institute

Jenice Carter _{on Google}

Apr 20th, 2023

The doctor (Dr. Alvi) is great. The clinical team is horrible. They dont answer messages on the portal. Since February I have been waiting on a prior authorization on meds to be sent in. I did all the work from calls to the insurance, having them send the fax, check ins and still nothing. They tell me I have no insurance or insurance does not cover meds I have been taking for over a year. I call and no call back. I write on the portal and no answer. I get the coordinator from the program I am on to call them. They say oh I will check on it and get back to you. They never do. You need better employees.

Joi Dean _{on Google}

Nov 30th, 2022

My doctor was so great however the staff has to be the worst I've ever encountered. I would have to call and message multiple times to get medication. Every time I called it was like I was BOTHERING them just trying to get my prescriptions sorted out. If I needed life saving mediation, I would've been screwed. This office is handling serious medical issues and the lack of urgency and competence of the staff could really put someone at risk. They never sent in refills so every month I would have to call several times just to get routine medication. Thankfully the medication I needed was not life or death. Save your time and look elsewhere.

Michelle White _{on Google}

Sep 19th, 2022

I have nothing but great things to say about the doctors when you can actually communicate with them. I contacted the clinical team and was hold anywhere from 30 to 45 minutes. I have used the Patient portal and left numerous voice messages. I have spoke to the appointment desk to try and get some help. I was told that it would be easier to drive down to their office and see them in person to see if I could speak to someone , are you kidding me. I was told that I would be placed on high priority for a call back 7 days ago. . Still no contact from anyone.

Janet Vazquez _{on Google}

Sep 4th, 2021

Amanda Hogue NP is awesome!

DamianTTC _{on Google}

Apr 24th, 2021

The diabetes coaches have been AMAZING! From exercise to medications to eating healthy they have been excellent! Even after 14 years w. diabetes they introduce me to the newest information that helps me. AWESOME!