Sugar Sands Realty & Management Inc

Shawna Drews _{on Google}

Mar 16th, 2024

We book thru Sugar Sands each year for our spring break stays at Tradewinds in Orange Beach. I like the personal connection you get with them being a small local management company rather than the giant groups that seem to manage most of the beach. When you call or stop in they greet you like a friend rather than a tourist and being locals they can answer any questions you can think of. They manage our favorite lodging on the beach and we will continue to use them year after year for every trip!

Roxanne Beckler _{on Google}

Mar 14th, 2024

We booked a vacation rental with Sugar Sands in July 2023 for May 2024. Last week I received a call that the reservation had to be canceled due to a leak. No details. Just a leak and they dont think it will be ready by the end of May. No apologies. Just basically this is whats happening and we have no other rentals to put you in. Being the start of summer and memorial weekend, its not easy to find something which is why we booked almost a year in advance. They offered my deposit back and nothing else. No discount for a future stay, which I would think is the norm. Nothing. I understand things like this happen but I was not impressed with the way the situation was handled. Not only do we have to pay a TON more for a rental being last minute, there isnt much out there to choose from. So thank you for nothing Sugar Sands.

Paige Westmoreland _{on Google}

Feb 24th, 2024

My family and I recently stayed at Romar Place 905. The parking passes are not included in rental fees and cost an additional $36 per vehicle. The unit was barely "cleaned." The commode had mold and the tub had soap scum. I had to buy cleaning products to clean myself before using the bathroom. The floors and rugs were so grimy, you couldn't walk barefooted in the unit. The hot water heater is only 40 or 50 gallons, so if there's more than 3 people that need to take a shower (3 room/2bath condo), someone is taking a cold shower. The bed in the master bedroom was horrible. The bed is being supported by bricks and the mattress was so uneven and lumpy, I woke up every morning with back pain. The whole thing needs to my thrown in the dumpster. My family rents from Sugar Sands almost every year, but their quality has deteriorated. I will be looking elsewhere to book a condo next time.

Penny Larson _{on Google}

Feb 22nd, 2024

Absolutely horrible ordeal!!!! Yes BED BUGS !! Through our stuff on the beds and went to store. Laid down after getting back. Bugs coming up between the pillows.
Contacted host. Informed to leave to dry an outfit for each person and leave.
Host relocated us to different complex. Host said they would contact us on Feb 23,2024.
Called them at 9:30 am and they still had not called exterminator. Sent my granddaughters to store to get essentials. Swim suit change of clothes and underwear etc. spent $360. Host would not reimburse. Said it was not pre-approved. My husband RonLarson spent at least two days dealing with this in Orange beach. Following all instructions from the exterminator. Only to have one travel home with. Worst customer service ever!!!
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David Young _{on Google}

Dec 26th, 2023

Great place to stay. My family and I enjoyed our stay.
9.8 out of 10.