Dr. Gary Gold & Associates, Optometry, Inc

Emma Yang _{on Google}

Dec 25th, 2023

Dont do any business here, they broke my frame and told me its doable to cancel the order, when I called to cancel it, the manager told me I need pick a frame in their store or bring another one to them which is not making sense at all. The broken one I purchased in their store 2 years ago and it cant be reused even I paid over $400, how do you expect me to go back and purchase another one there? Its so ridiculous, if you want to keep the lenses money keep it! I dont care the money but I am not going to tolerate this kind of things happen to others. They mark very high prices with low quality frames

Rakesh Bam _{on Google}

Dec 24th, 2023

Great location but the service was inconsistent. Optometrist did a good job; employees in the reception and glasses selection area were either very nice or somewhat brash. I heard a senior assistant telling a junior one not for him while preparing the goodie bag items during eyewear pick-up. I would be hesitant coming back again but some of them were great at least.

Chandra Mohan B S _{on Google}

Dec 1st, 2023

Very bad service. Had a bad experience with their scheduling team.

Tushar Gupta _{on Google}

Oct 24th, 2023

Update:
Jessica from Dr. Gold's office called me and mentioned that this is not how it should have happened. They are doing everything they can and are already in talk with Tom Ford for replacement. I really appreciate the effort and time they took to fix this issue.
Original:
I have been their customer since 2019. Until today, I have always had helpful service. Today, I went to claim warranty on a 6 month old pair of Tom Ford sunglasses where the trim had come off. When I purchased these glasses, I was told that there is a 1 year warranty against all manufacturing defects. When I mentioned that the chrome trim had come off the temples, the associate said that the warranty is only on the hinges. There is no warranty on the trim pieces. This is not what they mentioned over the last five years I have done business with them.