Lawn Medical Center, S.C.

Jacqueline McNaughton _{on Google}

Mar 21st, 2024

I cannot believe this facility is rated as highly as it is. Its really unfortunate because Dr. Rybka himself is a fine doctor and my problem has never been with his care of me or my family but the office staff and some of the nursing staff make the rest of my experience with this facility HELL. They are unresponsive, rude and careless with your needs and information. My family has dealt with so many issues that have led to retesting and calling and physically having to go to the office to get information or have it sent that we are now actively looking at other general practitioners.

Skulljeep _{on Google}

Mar 8th, 2024

I moved, had to change my care provider for context.
I thought it would be rude of me to expect them to accommodate me based my travel time and large possibilities of being late. My whole family has been coming to this office since it first opened a million years ago.
When I asked for a call back in a voice-mail regarding scheduling and updates, if I owed any bills, and explaining my circumstances. I received no feedback.
I went to log into the app that was finally working well after a rocky start for the first 3 years, and my account was deactivated.
So now I have no access to my records for myself or to provide my new doctor. I would like to think my records I am entitled to.
So, word of the wise, everything you say is taken literally. And if you want the cut and dry without feedback other than that, here's your best place to go.
If you're attempting to get to know the office / business side, it is not personable.
The doctors? Wonderful! Love the nurses and doctors, they have the best I can ever hope for. Changing providers literally was a gut wrenching decision I did not want to make.
The business side is strictly dead & cold cut. Don't expect personality, favors, or collaboration. Just the: "This is how it is and how we do business, deal with it." It's like night and day difference when compared to those treating you. I just wish I had SOMETHING to go off of for feedback. No communication at all.
Again the people side for the nurses and doctors, I love them, truly, hence why my review is 3 stars. But the business side is a -2 stars out of 5 compared to the medical side being a 7 out of 5.

Linda C _{on Google}

Jun 24th, 2023

I have been going to Lawn Medical for over 20 years. I absolutely love my doctor ( Dr. Z) and her staff. I do notice there is a lot of turnover at the front desk but my experience with them has been good.

Jeannie _{on Google}

Jan 27th, 2024

Doctors are really nice and on time, but this is now the 4th time I've needed something-- Dr didn't submit my prescription to Walgreens after a visit-- and there is no way to get a hold of anybody at the office. Over 24 hrs of leaving a message on the patient portal, called and left 2 messages today and NO RESPONSE. It's absolutely insane and it's so frustrating. You can literally not talk to anyone no matter how many times you call and when you leave a message (on the online portal, on the nurse's line, or on the 'press 0' operator line) nobody gets back to you. I needed that medication for a trip tomorrow morning and even after an in person dr visit yesterday evening and 3 messages explaining the urgency, I will not have it. Blows my mind. And it's happened before. Including the time they gave me a referral for an xray on the wrong leg and I had to wait days for a fixed referral. I don't know who is supposed to be checking the messages, but they are not being checked. And leaving messages seems to be your only option :(