Fish Furniture North Olmsted

Paulette Matthews _{on Google}

Apr 3rd, 2024

Curt A was incredibly helpful and accommodating! He helped us choose & match area rug with furniture appropriate to match and maximize our space. So happy with our purchase!!

Thomas Kemmett _{on Google}

Mar 4th, 2024

Ray Gura is an excellent salesman. He left us alone to decide what we wanted. Then he had all of the answers. We decided on a Flexsteel reclining sofa. They carry extremely good quality furniture. There was a lot to choose from and that was the hardest part, choosing the couch. The prices are very competitive with free delivery.

Aria Johnson _{on Google}

Feb 21st, 2024

Well I guess their service is only for the people that they want to service. I walk in with my daughter looking for a new living room set. 4 older salesmen are standing at the door, not a single one greets us. Looks us dead in our eye turns around a calls a woman from the back to show us around. The woman then takes us to a section of recliners and says ok look around and I will come find you. I had a more immersive experience shopping for a mattress elsewhere. Will not spend my money there, I suppose they dont want it any way. I really dislike existing in my own skin some time.

Nancy Brown _{on Google}

Apr 4th, 2024

First of all, 1 star is 1 star too many! We purchased two custom made Bestway power recliners for over $1,200 each and the purchase was based on the guarantee from our sales rep that the cushions were high quality and would not sag....she lied!!! After waiting a year to get these items, they arrived in 2022. The console cushions and backing collapsed less than 1 year after receipt in 2023, and we are not large individuals. Fish Furniture corrected the issue at no cost, however, the quality of the material used was equal to craft store material and they collapsed again 3 monthe later. Due to a family illness for all of 2023, I could not address this issue until 2024; we used bed pillows as cushions for support in 2023. In 2024 a rep came out to evaluate the cushions and said they weren't that bad, but I question if he'd have a different opinion if it were his purchase. He said we could repeat the repair process again but the material would be the same and under warranty but labor would be $150. So rather than pay $150 for low quality repairs every 3 months, I will take a loss and sell this console as I did the other loveseat purchased at the same time. We waited 30 years because this business is expense, but we thought we'd step out and do this as a retirement gift and because of their reputation and boasting of high quality products, an expensive mistake on our part. This has been a nightmare. And my opinion of the sales rep is she operated with a true lack of integrity by promising all the things important to us to secure the sale. Because of this experience, I will never deal with this business again. It's my opinion their reputation is truly over rated! I will also file a complaint with the Attorney General's Consumer Affairs
4/5/24 I feel it's important to comment on the response from the owner of Fish Furniture regarding my review. He is the one that is not telling the whole story. They did not go above and beyond, it is in the contract that if the cushions sagged within the first year, repairs would be covered at the expense of Fish Furniture. So he's no hero. And to suggest that a person can buy a recliner but should not sit in it for very long watching TV because the cushions will soften is outrageous. These didn't soften, they completely sagged. The other comment he made during our phone conversation that I did not list in my review was the yellowing of the fabric within the first year....said it was normal. I particularly take offense to being called a liar by telling me he didn't believe that his sales person guaranteed us anything about the cushions.
He said I waited another year and a half for a second repair, is simply not true. It was a year after the failed repair in March of 2023; my husband was critically ill from March 2023 until his recent passing. You should be ashamed to call yourself a business man who appreciates his customers.
So if you want to buy furniture you can't sit on or let the sun hit it, and be called a liar when you realize you've been cheated ....Fish Furniture is the place for you! I can tell by your false comments and eagerness to make yourself appear to have helped us resolve this out of the goodness of your heart, tells me you are a true salesman and your training has spilled over to your team.
This is the last communication regarding this nightmare.

Michael Cuva _{on Google}

Mar 23rd, 2024

After shopping at a few furniture stores and getting nowhere close to purchasing new sofas and chairs for our family room, we were ready to give up. We decided to make one more stop at Fish Furniture. Thankfully we did! We were immediately greeted by Roger Mucci and that started a great experience for us. Roger listened to what we wanted and took the time to show us different items until we found the one we liked. He provided us with all the dimensions and fabric samples to take home with us. There was never any pressure to buy.... he kept providing advice and information until we were comfortable enough to buy. We purchased two sofas and two chairs this morning and have already scheduled time to update other furniture with Roger. See Roger at Fish Furniture in North Olmsted...you won't be disappointed!