Thompson's Sanitary Service is located at 7450 NE Avery St in Newport, Oregon 97365. Thompson's Sanitary Service can be contacted via phone at 541-265-7249 for pricing, hours and directions.
Contact Info
541-265-7249
Questions & Answers
Q What is the phone number for Thompson's Sanitary Service?
A The phone number for Thompson's Sanitary Service is: 541-265-7249.
Q Where is Thompson's Sanitary Service located?
A Thompson's Sanitary Service is located at 7450 NE Avery St, Newport, OR 97365
Q What is the internet address for Thompson's Sanitary Service?
A The website (URL) for Thompson's Sanitary Service is: https://www.thompsonsanitary.com/
Q What days are Thompson's Sanitary Service open?
A Thompson's Sanitary Service is open: Thursday: 8:00 AM - 4:00 PM Friday: 8:00 AM - 4:00 PM Saturday: Closed Sunday: Closed Monday: 8:00 AM - 4:00 PM Tuesday: 8:00 AM - 4:00 PM Wednesday: 8:00 AM - 4:00 PM
Q How is Thompson's Sanitary Service rated?
A Thompson's Sanitary Service has a 3.4 Star Rating from 24 reviewers.
I concur with with a lot of these reviews. I have encountered nothing but unpleasant people and random charges on my bill every month, such as my container lid being up. I also recieved a charge called relocate bin, I don't even know what that means. It never ends, every month it's something and there is no way to dispute their drivers claims. My husband even tried to approach a driver and ask them something and he was basically yelled at.
Business Response on GoogleSep 6th, 2023
We're truly sorry you've experienced negative encounters with our business. That's not what we strive for at all. I'm sorry your husband was yelled at and we'll be talking to the drivers about that behavior. We'd be happy to send you a published schedule of our rates, which includes the lid up and relocate fee or you can find it on our website. If you call our office when you incur these fees, we usually waive the first-time it happens and at the same time it gives a chance to explain the fee. We have cameras mounted on all of our trucks and only charge when we have photo documentation. The reasoning behind those charges is we strive for route efficiency and employee health (so their bodies are able to work all the way until retirement) through our automated process. When a cart is in a location where the driver has to get out to reposition to get the automated arms around it, or if there's extra garbage that will fly out because the lid is up they get out to manually dump it as well. Please call or email us at [email protected] and we can send you flyers via email or mail to your address and happy to answer any other questions. Thank you and again we're sorry we have not provided excellent service as that's one of our core values. Sincerely, Aimee Thompson
Traci on Google
Our drivers are always going above and beyond. Our neighborhood has bears and it's just so frustrating when they get into the garbage, so several of us have to lock our cans. It's not the bears fault, but it's still messy. The crew have to get out and spend several minutes tending to our streets. They are always smiling and taking this added stress with a positive attitude. So grateful for them.
The coast life isn't as easy as it is beautiful. There are massive logistics to living here and we are cleaner (and prettier) because of Thompsons.
Also, Thompson Sanitation have a great app. I find it really helpful. Lots of good information.
This business is a great asset to our community. Keep up the great work. I appreciate you!
Business Response on GoogleJun 28th, 2023
Thank you Traci! We take a lot of pride in servicing our community and appreciate you noticing our staff going above and beyond! We'll pass this onto them and they will get rewarded with TSS bucks that they in turn spend at community businesses!
william lancaster on Google
Business Response on GoogleDec 24th, 2022
Hi Bill, we're sorry to hear you had a poor experience with us. Please let us know how we can help you. We pride ourselves on customer service and want your experience with us to be positive. Please call our office 541-265-7249 or email us at [email protected] to let us know how we can do better.
Alexander Prince on Google
Misty was fast, understanding, professional and solved my issue in less than two minutes. Fantastic business!! Services: Waste recycling, Trash removal & disposal
Business Response on GoogleJun 2nd, 2022
We agree - we think Misty is a rockstar! Thank you for taking the time to send us a review and happy to hear your experience was helpful and efficient. We share these positive reviews with our entire team and have a reward system for our employees who provide excellent service.
Larrie Nelund on Google
The lady behind the counter was a big help
Business Response on GoogleAug 28th, 2020
Great to hear - giving excellent customer service is really important to us!
