American Express

Michael Sterg _{on Google}

Mar 4th, 2024

Takes forever to receive new cards in the mail and the countdown for reaching the minimum spend sign-up bonuses begin from the date of registration. Why is AmEx penalizing new cardholders like this?

Marcus Salim _{on Google}

Feb 26th, 2024

This is still one of the best credit card companies out there, so I am not sure what many of 1 and 2-star ratings are really about, other than cardmembers being demanding, which I supposed is par for the course given we're Amex card members. I've had their cards since early 2000's and I've never had any major issues. What I personally want most in a card, Amex has met those requirements. They handled the issue with a compromised account swiftly and competently. Their rewards and bonus offers are some of the most useful and have saved me money. I have never had an issue disputing a charge/getting a chargeback. They aren't perfect, but they defininitely deserve to know what they are doing right. The only negative change I've noticed over the years is that some of their CS is outsourced and the reps dont' seem to be as empowered to provide a solution on first contact as US-based support. I wish they would look into this.

C P _{on Google}

Feb 20th, 2024

Terrible company who treats their customers awful. Even a customer of 10+ years. Do not do business with them.

Erudite Associates _{on Google}

Mar 3rd, 2024

All Our Amex Business cards are NO longer trusted. Amex cancelled ALL our transactions across all of our businesses, employees for 10 Days. None of our payments for any Amex cards were ever late before, during or after this problem. We had an early scheduled payment that fired from our old bank account at Bank of America. Although payment went through intime before its due date (not late) we suffered 10 dyas of loos of business and endless hours on the phone with Amex, plus redoing all the payments .
We tried several times to pay Amex card in full immediately at the root of the problem from a different bank, but Amex would block that payment with an error that we do not own such balance, thus this payment cant be made. ..That was because original auto-pay transaction was holding the balance from original bank for the 10 - 13 dyas Amex said it does that.
In the mean time of these 10 days we were watching how all our vital business transactions were being decliened and returned daily. None of our employees could buy materials to do business. Rather needed payments for insurance, or air travel - all was canceling. We are outstanding established Amex client from 2012.
Amex Customer support is now in Pakistan or some place in Acia. That Asian representative told us the only way he can lift the AMEX restrictions if we can on a 3 way line to our Bank of America. We called business on our business account and he had to hear how much money we really have in our Bank of America account! PLUS Abdul and other Asian and American reps (we can actually request American) all had to hear all the other personal verification questions we had to give to BOA! Those reps as people could just quit working for Amex and drain our business account straight from Pakistan as now they know all the passwd secret questions , SSN etc. Amex supervisor later explains that they can see that anyway in Amex system for Amex.
All that to have Amex verify we are still a good customer for Amex. After Abdul and colleges hear the amount, they said they lifted the restriction. The next day Amex system locked all of our accounts again and next array of payments failed! The supervisor Holly on American team hanged up on me because she lacked to understand the problem and made matters worse. That caused us another day to get to a next American team supervisor, Laquita was it? Supervisor Laquite was also clueless of recognizing the problem and kept talking my ear off aka I dont understand Amex locked my accounts, repeating herself like a broken record. Basically there was no solution to pay any other way - we had to wait for Amex system to release the payment transaction lock for 10Days!!! Supervisors were useless to say the least. Had to call daily.
Not the Amex we know. Our other Businesses and those cards that didnt have an early locked payment - YET all our employee cards etc. for those other businesses were still blocked - Amex explained that is because we run several small businesses under same owner. Owner didnt do anything wrong and was not late with payments, didnt do anything that was outside the policy. Our Amex cards are now useless to us and may only be good at an ice-cream shop if that wont be an embracement have it decline in the long line of people waiting. Amex Points, statuses do not worth the loss of business to us! Thank you, Amex for valuing your business clients and their business! We were promised a manager of supervisor will rush to call us back withing a week- we never got that call. I dont even what their Black card anymore as I dont know who running the show anymore . Something changed?