Kiehl's Since 1851

Juanito Vargas _{on Google}

Dec 19th, 2023

How about zero stars to represent the non-existent customer service? I purchased several items at the Upper East Side store on Lexington Avenue. These items were for my wife. She did not want the items I purchased. I attempted to have these items refunded. I misplaced the original receipt, but kept the gift receipt. I showed the personnel at this store the gift receipt and my credit card receipt, which listed the date, time, store information and total amount purchased. These were not enough for the store personnel. I was informed by store personnel that there was an error with the gift receipt I presented and was further informed that the items could not be refunded at that moment. The individual who was assisting me asked me to call him later to resolve this issue. I called on two separate occasions and was informed on both occasions by someone else that this person, who I assume to be the store manager, was not available. During my second call, I was informed that the store manager would call me as soon as he got out of his meeting. He never called me back. I continued calling and was finally able to speak to this manager the next day and informed that it was likely that the issue could be resolved if I returned to the store in a few days. Never again.

Sherry Gamlin _{on Google}

Nov 24th, 2023

I ordered one of their products on November 24 and chose to picke it up at 841 Lexington Ave. When I got there the next day, they couldnt find my order. The sales girl asked me twice what my name was, she went back to look for it and couldnt find it. Then the store manager took over and she asked me for my name, and I told her for the third time what my name is. It is not a difficult name. Then she tells me that I mustve not ordered it to be picked up at another store. So I showed her my confirmation on my phone with the Stores address. I also asked if I could be credited since I put my credit card number in the order, and she looked at me as though I was speaking are foreign language. Not only did I not get an apology But she gave me a cold stare, and said I need to change my attitude. I said Im going to deal with the saleswoman not you. And she walked away. I had a very good experience with the young saleswoman who sold me what I wanted. This store manager should really not be working there or should be retrained.

SH P _{on Google}

Oct 29th, 2023

Terrible service.

Ivi Lusicic _{on Google}

Oct 4th, 2023

The best creams in the world