Bank of America Financial Center

Tania M. _{on Yelp}

Oct 25th, 2022

BEWARE!  B of A has been sitting on almost $75,000 of my 92 year-old mother's stolen funds since 7/29/2022 from a forged check scam.  Three of my mother's checks --written from a Citizen's Bank account -- were forged and brought for deposit to a New Haven B of A branch.  B of A recognized that the checks were forged and stopped the money from going to the thieves but REFUSES  to return the money to my mother. They last told us that there is nothing more they can do.  This is elder abuse!  An elderly woman's savings -- literally saved by a school teacher -- is being kept by B of A,  a huge corporation rather than returned to its rightful owner. All research, paperwork, verification etc between both banks has been completed; police reports filed, everything in order and B of A REFUSES to return the money. The following people in their bank fraud dept are directly complicit:  Britney, Supervisor and Andrew, Supervisor. When I last spoke to both of them they refused to connect me to their legal department or ANYONE else in the bank  because we are not B of A account holders. Andrew told me to go open a B of A account at a local branch and "maybe they would talk  and give more information."I can't believe this can happen but I am now talking to others who have had a similar experience. We're going to the FBI, and talking to news media about doing a story on this B of A practice of keeping retrieved funds from bank fraud rather than returning funds to their rightful owners. Meanwhile, my brother and I are paying for my mother's care.

Sco Dales _{on Google}

Apr 4th, 2022

Hahaha whole new meaning to banking hours. Closed on the weekend. Closes early. At 10:10 am on a Friday, one teller for the 10 customers waiting. Idk why they need so much space and 4 computers up front. You'd think a Branch Manager might jump up front and help these customers be on their way. He's in his comfy chair.

Paul Duda _{on Google}

Mar 17th, 2022

This bank gave me a hard time cashing 2 checks written out to cash from an account at this bank, then once agreed that they have to cash it, they want to charge eight dollars for each check they cash. This is the experience I got after waiting 20 minutes in line with a single bank teller attempting to help the people in line and two other bank associates simply sitting at their desk observing. The finish to my wonderful experience was the best however when they asked if I wanted to open an account here!