ShopRite of Mt. Laurel

EDISON IRIZARRY _{on Google}

Mar 27th, 2024

Deli kiosk does not tell you if what you want is in stock. Consistently giving me alternatives.

Julie Falcon _{on Google}

Mar 24th, 2024

My fianc and I came here this morning to make an exchange of an item we purchased. We didnt realize, we brought the wrong receipt. Anyways, it shouldnt have been an issue being that we are reward members and always use our phone number when we purchase. Today, we came to the customer service desk and there was a gentleman name Bill. Now Bill seemed to be very nice to everyone there. As soon as my partner asks to make the exchange and realized we brought the wrong receipt, we gave Bill our number that the receipt is listed on. He immediately seemed irritated when we insisted on checking our rewards card for the receipt of purchase. He was completely stand off towards my partner specifically. (He is a black mixed male) I did realize he was being very rude and dismissive towards him. Basically, he was trying to say we didnt purchase the item we had. I didn't want to say anything to cause any conflict because I thought maybe he was having a bad day. Who knows? Then I noticed, when Caucasian ppl came and asked for assistance by him, he immediately rushed to help them with a smile on his face with no issues at all. I am so surprised that racism still exists in this day and age!!! I am a Latina, white passing women; so I never first handed witnessed racism. Bill is truly a racist and it showed clear as day. IF YOU ARE A PERSON OF COLOR, PLEASE BE AWARE OF BILL! He will cause difficulties for you and act like he cannot help you out. I did call and spoke with Heather who is manager. She apologized and thats it. There needs to be disciplinary action taken or a report made against him. I am still in shock what happened and how uncomfortable he made ME feel and I WASNT even the person he was being racist towards!!! My fianc was furious and felt completely discriminated! We spend AT LEAST $200 a week to buy groceries!!!! We will definitely gives our services else where and avoid this ShopRite as much as possible if nothing is done abt this!!!!

Dano4th _{on Google}

Mar 21st, 2024

Even though I experienced issues in past, I gave the Deli kiosk another try. Big mistake. After finishing my shopping about 35 minutes I returned to pick up my deli order. No order ready. There were 2 deli employees and a manager. A walk up customer was having her order worked and I asked about my order. Oh we will get that next. Only order sitting there. Why have the kiosk system if your order is never ready? This has been an ongoing issue at this store and has never been addressed. Another order cancelled.