West Main Auto

Nick Lane _{on Google}

Feb 20th, 2024

Took vehicle here for alignment and tire balancing. Was told I need a new tie rod, and I would have to reschedule 3 weeks later even though part would come in in a day. Ok I understand a small shop might have schedule issue but that's extreme. Thankfully I declined and went to ford. Not only did they tell me my tie rod was perfectly fine and couldn't find an issue but I got my car back same day. Just a warning glad I didn't spend money on something that wasn't needed.
Fair warning

Vern Auker _{on Google}

Feb 10th, 2024

Great people ....all the folks are helpful and friendly.

Isaac Barrow _{on Google}

Dec 22nd, 2023

had a really really poor experience overall with this shop. The people were nice, the service was pretty terrible. I brought my car in for a check engine light reading EVAP codes, and a yearly inspection. They ended up replacing my purge valve, doing some rear brake work, and turning off the check engine light. I was told I needed to wait until the check engine light was clear for me to officially get my inspection stickers. About a day later, my check engine light comes back on. take the car back in and they say I need to replace my gas cap. Check engine light comes back on after getting this replaced, and instead of deciding to take it back to this shop, I go to a trusted mechanic my family back home has gone to for a long time. This mechanic back home does a quick smoke test of my EVAP system to find that the lock ring which holds my fuel pump to the fuel tank was cracked nearly the entire way around so large that gasoline was splashing out of the broken seal. He was stunned that West Main Auto didn't find this issue. a simple smoke test and it was obvious what the issue was, but they were all the way out in left field. There seemed to be a lack of care and intentionality diagnosing my issue. it seemed as if they read the codes and went ahead claiming an issue without any real inspection. Went back in to get my stickers 3-months later past due, nearly $1500 wasted because of their failure to diagnose the issue with my car properly not once, but twice. and this is just the absolute cherry on top. About 2 months after having my inspection + rear brake work done, there began a horrible pulsating scraping noise coming from the drivers side rear wheel. I decided to inspect it myself thinking it could be a bearing or something stuck in the brakepads ect.. and as I was taking the wheel off, I realized 4/5 luggnuts were so loose I could unscrew them by hand. This is day 1 stuff... definitely not a re-assuring sign. If I was a negligent car owner and didn't care/pay attention to the sounds my car makes, there is a high likelihood the next time I drove on the highway my wheel either would have come completely off or caused serious damage to the axle/brake system. Thats enough of an impression left for me to never come back to this shop.