Jack Ingram Signature Used Cars is located at 235 Eastern Blvd in Montgomery, Alabama 36117. Jack Ingram Signature Used Cars can be contacted via phone at (334) 420-9901 for pricing, hours and directions.
Extremely impressed with the customer service & care my husband tim & I received from John kowalsky. John was extremely patient and helpful throughout the stressful car buying process. I was not in the mood to buy a car. I did not want to deal with it. I was in a hurry because I had been without a car for a couple weeks . John was kind enough to come pick me up. He let me test drive as many cars as I wanted. He let me take my time, inspecting every inch of every car. He never acted annoyed or like I was wasting his time. He wanted to make sure I was 100% happy with my purchase. He made everything as easy as possible. I recommend him 100%! Its been around a month and I love my Mercedes !
Business Response on GoogleJan 1st, 2024
Thank you so much, Laurin, for taking the time to share your experience, and we're thrilled to hear about the outstanding service you received from John Kowalsky! We greatly appreciate your trust in us and are delighted to hear that John went above and beyond to ensure you felt comfortable and supported throughout the entire journey. We're pleased to hear you're enjoying your Mercedes, and if there's anything else we can assist you with, please don't hesitate to reach out.-JEM, Marketing Manager
Melissa Hornsby on Google
Shopping for and buying a car from Jack Ingram Signature Used Cars was the best used car experience my husband and I have ever had. Eric Dyar and his sales manager worked with us to price match so that we could purchase locally, didn't try to sell us add-ons or charge extra 'reconditioning' fees and did everything they could to ensure the little car for our daughter was exactly what we wanted. They went above and beyond with exceptional customer service. When their title system went down, Eric sent us home with the car, then came to our house later with the paperwork so we wouldn't have to make another trip into Montgomery. We could not have had an easier or more pleasant shopping experience! Eric Dyar and Jack Ingram will be the first we check with for our next used car.
Business Response on GoogleJan 4th, 2024
Thank you so much for sharing your outstanding experience with us at Jack Ingram Signature Used Cars! It's fantastic to know that Eric and the team worked diligently to provide you with a seamless and pleasant experience. Your satisfaction is our top priority, and we are thrilled that we could assist you in finding the perfect car for your daughter. Thank you for choosing Jack Ingram Signature Used Cars, and we look forward to being your first choice for your future used car needs. If you have any further questions or need assistance, please don't hesitate to reach out.-JEM, Marketing Manager
Ron Picard on Google
Updated: 1 out of 5 Stars. When I purchased the car, I bought 7K+ the service add-ons. A couple months later I decided I no longer wanted the add-ons (not an uncommon problem). I reached out to the dealer and signed cancellations forms for a ~7K refund. It's going on 3 months now and the dealer still hasn't refunded the 7K. I've sent many emails (which have been ignored) and call the phone numbers (which they never answer).
Business Response on GoogleOct 18th, 2023
Hi Ron, I wanted to let you know that after speaking with our team, checks have been sent your way. Please let us know if you have any questions. Thank you again for bringing this issue to our attention. Have a wonderful day!-JEM, Marketing Manager Ron, we are sincerely sorry for any inconvenience you have experienced, and we are actively working to find a solution. We are currently researching this matter to better understand what happened and how we can best remedy it. Someone from the Jack Ingram team will be reaching out as soon as we can. Again, we apologize and hope to provide you with a solution as soon as possible.-JEM, Marketing Manager
Deanna Kell on Google
I had a great experience with my recent car purchase. Everyone was so helpful and patient and worked very hard to get me in the car I wanted. Sandra, my sales person, Michelle in customer service, Jimmy in Finance, they were all amazing. They made what can often be an anxious experience for women, feel easy. Thank you, Jack Ingram. Ill be back!
Business Response on GoogleOct 3rd, 2023
Thank you for sharing your wonderful experience with us, Deanna! We are delighted to hear that your recent car purchase at Jack Ingram was such a positive one. Sandra, Michelle, and Jimmy are indeed exceptional team members, and it's fantastic to hear that they provided you with outstanding service and made your car-buying journey a smooth and enjoyable one. We take great pride in ensuring that all our customers, regardless of gender, feel comfortable, informed, and valued throughout the process.If you ever have any questions or need assistance in the future, please do not hesitate to reach out. We're here to assist you, and your satisfaction remains our top priority. Thank you for choosing Jack Ingram, and we can't wait to serve you again!- K.H., Marketing Manager
Bill Willis on Google
Business Response on GoogleJun 23rd, 2023
Thank you for your review, Bill. We appreciate your feedback and value your opinion. If there are any specific areas where you feel we can enhance our service or aspects that you feel we can improve upon, please do not hesitate to let us know. We are always looking for ways to enhance the customer experience and provide even better service. We hope to have the opportunity to serve you again in the future and provide you with a stellar experience.- K.H., Marketing Manager
