Staples

Miss Megan _{on Google}

Sep 3rd, 2017

Terrible customer service all the way up to management. Their employee helped me to find toner, and showed me the one to get for my printer. Turned out to be the wrong kind, and they would not let me exchange it! Toner is not cheap! This is terrible customer service, especially since it was their employees fault!! You are better off going to Office Depot or ordering from Amazon. Don't give Staples your money, you won't get it back if they mess up.

Bruce Bunnell _{on Google}

Oct 29th, 2016

Expensive and the electronics section has terrible service.

Charlene Madson _{on Google}

Sep 1st, 2016

No one answers the phone. I was on hold for at least 15 min watching the employees just stand there. I was sitting in my car outside because I didn't want to unload 3 kiddos if my order wasn't ready for pickup yet. Gave up on the phone call and brought all my kids inside. Stood right in front of the copy and print counter. 2 employees back there and again, another 15 min before I'm even acknowledged. The guy sitting at the computer couldn't even be bothered to look at me, he picked up his bag and just left. Nothing about "she will help you in a minute" or "hello"...he just ignored me and then left. I ask about an online order I placed this morning for same day pickup and the girl gives me some lame excuse about everything in their store being down for 3 hours (lights, phones, everything) and my order wasn't ready. Uhh okay, sure. I'll be back tomorrow for my banner and never returning again. Customer service here stinks.

Gabrielle Wolfe _{on Google}

Jun 27th, 2016

Really rude and incompetent service.
On my first visit I needed help with a boxed chair, a $360 boxes chair. The associate brought me a massive hand dolly and walked away. Pretty sure that violates their insurance agreements, for a customer to use a dolly in-store.
On my second visit I needed to find a receipt book. EIGHT associates standing around doing nothing so I ask one (who happened to be the manager) for help and she had to ask another associate. At which point they both kind of just pointed me in the vague direction of "somewhere near the back of aisle 11". When I went to the register to buy the book they were empty and none of the eight employees stepped up to help even when I said hello twice. Not a single one of them was busy helping customers. It's no wonder these brick and mortar stores are going out of business. I left without the book.
My third visit I tried to use the UPS drop off. The chick who tried to help me at had a G-string handing out the back of her pants, piercings everywhere, and a super snotty attitude. She refused to listen to me when I asked for help and so i asked the manager if someone else could help me cause she was "really pissing me off". He informed me that I would have to leave the store if I continued to use foul language. Not sure when "piss" became a swear word. He then took over helping me and they proceeded to act like my Amazon return (UPS center) was some sort of foreign object they'd never encountered before and gave me the third degree about it. I left the store without shipping my packages.
Go elsewhere for your office supplies. These people are hardcore jerks.