Option Care Health

Valerie Johnson _{on Google}

Mar 8th, 2024

My husband was never out of his medication. We were so pleased with the pharmacy. They would call and ask if we needed anything and how many bags 0f medication was on hand to determine how many more they would make and be delivered. I truly would recognize them to friends and family.

Jim Henson _{on Google}

Oct 28th, 2023

I am a registered nurse caring for my physically challenged daughter. Three issues to consider. First, our physician contacted Option Care for a monthly infusion. The office told me there would be a $140 copay for the infusion. We received a electronics statement a few days post infusion for nearly $500. I called the number on the email and spoke to an offshore representative in India. He was of no help resolving the issue. Ultimately, I contacted the Mobile Clinic . This representative contacted two supervisors to resolve the issue. Approximately 12 days later an individual contacted me and indicated their billing was incorrect and accepted $140 co-pay.
Secondly, on the day of infusion we ask the nurse to send a copy of the treatment sheet to the ordering physician or to give us a copy and we would forward to his attention. She was unable to print the treatment sheet that day. This should be standard operating procedure. The ordering physician requested the treatment sheet without response. After 14 days and several attempts I was able to contact an individual who faxed 40 pages of information to the physician. Our request was for possibly five pages.
Finally, the physical plant in which clinical care is given is less than acceptable. Ceiling tiles are broken, carpet is stained, and our infusion was started in the waiting room before being moved to the single treatment room once available.
As an RN I would recommend another location and infusion service.
Response to corporate request: No need to follow -up. I'll work with ACCREDO in the future. Jh

Ann Martin _{on Google}

Oct 1st, 2023

They do an excellent service in providing health care for my sister. I would not want to get her antibiotics from any other company. God Bless Option and their staff!

Alesia Rakestraw _{on Google}

Apr 2nd, 2023

I loved them.. patient with me, caring and helpful.. respectful and friendly! The nurse as well as all employees were very professional...

Christi Powell _{on Google}

Nov 18th, 2022

When your in Pallative care your obviously super sick and not much in the mood for much shenanigans. Lets just put it this way. Im not going to call out names but I sure miss Optum.