Lowe's Home Improvement

Gaia Butterfly _{on Google}

Apr 9th, 2024

Lowe's has so many things you never knew you wanted! Gigantic! They likely have what you need. Also, compared to Ace Hardware, they're less expensive for the exact same thing! I just wish more of the 20ish year old employees were nice/friendly or helpful .... instead of being helpful they're talking to eachother, ignoring lost customers. The people at the front are happy, helpful and friendly - but those that are hanging out further in,... not so much! Frustrating shopping.

Night Lamp _{on Google}

Apr 7th, 2024

Update: I vaguely recognize my vitriol here, but I'm different now. This place is ok for some things and posts decent products, especially in cabinetry, but overall is pretty run down. It's hard being this kind of retailer, and harder working at one. Anyway, optimism is a great mood to stay in.
Update: My boyfriend has made the error of trusting Lowe's with a very expensive shower door purchase. The product page displays in tiny, tiny print that a professional install team of two persons is needed to install the door. The door's manual, on the contrary, shows this requirement in gigantic bold print in multiple places full or many warnings. A glass door installer made it clear that even contractors regularly destroy these doors. So, a $1500 shower door that we cannot install and cannot return to this multi-fold embarrassment of a retailer.
Due to this, I decided to take Lowe's up on their offer of "assistance" that is posted below for an earlier trashy experience trying to buy a washer and dryer.
Everyone can see the carefully worded little blurb from "the owner" below, full of important and reassuring words like "internal escalation". When calling this number, we get the normal customer service department after trying to explain to the automated gal that we're calling after being requested to (by the owner) on Google Maps. The hold time to speak to these people is... 30 minutes! Hi five Lowe's, really doing well packing bits of share price onto this horrifically badly run franchise-like business. So long, lesson learned, don't ever buy anything expensive from Lowe's or learn as we have that this company is a dilapidated shell created to stuff meager dividends into a small group of people pockets.
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A mess, always. Half the employees seem to be in an existential daze, the other half are half insane with making up for it. The appliance section is a disaster with broken appliances and zero staff. Stock reserve apparently is best stored right in the too narrow aisles. Home Depot is worse though.
Channel your Charen just this once, at whatever manager is unlucky enough to be on the hook.
Maybe all of us together can get these places to work like normal retail stores, i.e. maybe we can start costing corporate a fortune in store credits for their gross negligence and lazy treatment of everyone involved (except their 65+ demographic shareholders).

Susan Brown _{on Google}

Apr 3rd, 2024

We've used Lowes for a lot of needs over the years. Friendly and helpful staff, and mostly well-organized store. Some aisles not well marked, but can usually find someone to help.
My concern today is with the inaccessibility of the "accessible" bathroom stall. It isn't any wider than any other stall, and only about a foot deeper, so no space to maneuver within the stall. No grab bars. Had to back out of the stall through a narrow door, and backed into an angled wall so I got stuck backing out, unable to turn out of the area.
Would be fairly easy to acquire space from the neighboring stall and add grab bars.

Shem Ishler _{on Google}

Mar 23rd, 2024

Lowes came through with the goods and even brought that stuff out to my vehicle!