Schneiderman's Furniture

Jill Poeschl _{on Google}

Apr 7th, 2024

Had a nice experience working with Keenan at the Roseville store. Nice displays and very good service!

Sandra Wilson _{on Google}

Apr 1st, 2024

I had a great experience shopping at Schneidermans Roseville. The sales staff was very helpful and patient. The furniture was delivered when promised and set up where I asked, by very friendly and helpful staff. I love the quality of their furniture!

C W _{on Google}

Apr 9th, 2024

Love the quality of the furniture; however, I expect more from a premium purchase versus a value furniture store. First of all, I like the fact you can get make to order furniture; however, the time to get them took about one month longer than they quoted. Secondly, when the deliveries happen, they are optimized for Schneidermans not for you. Its based on your location and how often they go there. For those of us who travel and cannot be as flexible, this isnt quite as ideal with a premium purchase, especially if you are paying for delivery. The third issue is two of the pieces I ordered showed up damaged (either in storage or transit). The first one was supposed to be replaced and brought with the second delivery; however, someone forgot to enter the order so it would be loaded by the warehouse, so you guessed it, I get another delivery that I have to juggle my schedule so Schneidermans can fix their issue. Then on the second delivery, the second piece was discovered damaged and yet again I was told by customer service that their delivery policy is what it is and I would have to make myself available to their schedule.
The bottom line for me is that if you pay for a premium product, the service should be premium as well and should be friction free. The delivery personnel do not have the tools to document an issue upon delivery (take picture and text their boss) and then just know their only job is to deliver the furniture not help you. Then when you talk to customer service, there appears to be a disconnect between them and their operations.
If you have high expectations when you spend your money, you might get disappointed with the interface/interaction due to disconnected and klunky processes. If you want high quality furniture, its great once it all gets resolved, you just have to be willing to deal with the messiness of getting your issue resolved. I will say, Schneidermans quickly agreed about the damage it has just required more effort on my part than I would expect. Make things easy and friction free for your customers.