U-Haul Moving & Storage of Dolphin

Thiago Moreno _{on Google}

Mar 28th, 2024

I asked for a 20 foot car because of the size of the down payment, they relocated me saying they wouldn't have the truck at the location I reserved, ok, on the day they gave me a 26 foot truck claiming they only had that one or a 10 foot one, the one I reserved 9 days in advance, I was upset and had no option so I took the 26-foot one that barely entered the condominium and was in front of the neighbor's house who came to complain to me several times until I removed the truck...

Raydel Valdes _{on Google}

Feb 22nd, 2024

I would suggest to call the customer before canceling their reservation. I was on the middle of moving and my reservation was canceled because I arrived 45 minutes late to pick up the truck. But after they couldnt get me another truck so I had to get a van instead which made me do multiple trips.

Chad Uretsky _{on Google}

Feb 19th, 2024

This was about the worst experience I could have. I called to reserve a truck, and informed the person that it was a one-way rental. I was told it would be $19.95 plus $0.99/mile (which should have totaled about $50). I accepted those terms over the phone. I show up the next day to pick up the truck only to be told that no, that was the "in-town" price, and that it was going to cost $114 which only included 30 miles, and that any extra miles would be charged at $1.19 per mile. Since I was in a jam and needed the truck, I accepted anyway. Then, on the way to the destination, I realized I might not arrive in time to drop off the truck. So I called and they told me just park the truck in the lot and drop the key in the drop box. I did. Afterward, I find out (without having been told when I called) that there was a $20 after hours processing charge. For what? Taking the key out of the drop box? What is different between that and showing up during the day? What additional work was required that justifies a $20 charge when the truck was returned long before the 24-hour rental period had expired? I will NEVER personally do business with U-Haul again. I will work hard to find another company to use, and I will let others know of my experience as well.