Pizza Hut

Joy Rowley _{on Google}

Apr 8th, 2024

This place either needs to get it together or get shut down. We have had nothing but issues with this location the last 3xs we have ordered. It seems the workers and management don't even care and only want to take our money. There have been gaps between our orders. So you think they would have had time to improve. 1st time, they completely messed up our order and didn't get either of our 2 pizzas made right. Then, when my husband called, they couldn't send out a correct order because they had no one to deliver. Apologized and used the excuse that the mess up was due to being busy. Asked for a refund, and they said they couldn't do that. Just offered credit to my rewards points. Which did not even add up to what we spent, which was over $100, as we had family from out of state that were so excited to have Pizza Hut as they dont have it where they live. I'm very disappointed, to say the least. Points rewarded to "compensate" us weren't even enough to earn a free medium pizza when we paid for 2 large pizzas plus wings and breadsticks. Then I decided to give them another chance as they had a deal to get a free large 1 topping pizza with the purchase of any large pizza. When we received the pizzas, only one was a large and the other a medium. I didn't call and complain that time because I didn't want to deal with them again and figured to let it go since 1 was free. We'll, I made the mistake of giving them yet another chance since they had a deal for Eclipse day and mistakes happen. However, I am furious this time because we never even received our pizzas. Placed order at 6:58 pm and estimated delivery was 7:30. Received tracking updates and received a message that our order was out for delivery at 7:24 pm. Then, I received a message at 7:46pm that the order was running a bit behind and would be here between 7:58 pm and 8:13 pm. 8:20 comes and still no food. So I tried to call them and hit 3 for concerns with your order option, and no one picked up. Try for 10-15 mins with no luck. So I called and hit 1 for a new order just to get told they were closed at 8:33 and couldn't help me. So, yes, I wasn't the nicest to the person as I was done with them at this point. So I did give them a piece of my mind and wanted a refund. Told her this is BS as they have messed up a couple of other times and now no food at all after we paid. Then she tells me she will transfer me to a manager. We'll, that didn't happen as it just rang a couple of times and hung up. Call back and get someone else to be told their systems are down and again can't help but will transfer me. Guess what? The transfer went to a deadline and hung up. So then my husband drives over there, and their doors are locked even though it says open until 12 am and no sign on door saying sorry closed early as systems are down. They literally stole our money, or the door dasher stole our food. Either way, we couldn't get anything sorted out and lost our money as we didn't get food at all. The order wasn't just messed up. We never received it. So not just cost of food but delivery fee and yes we paid 20% tip which is plenty fair. Then we had to grab food from somewhere else as it was too late to cook something.

jennifer harvey _{on Google}

Mar 31st, 2024

Ordered food from this location. The melts were burnt and unbeatable. Also did not receive half of the wings we ordered (missing 16 wings). When we called the store no one would answer or would simply hand up. Horrible service. Definitely won't be going back. All they're interested in is taking your money

Shawn Snow _{on Google}

Mar 30th, 2024

Recently visited this Pizza Hut there was one person working food all over the floor people waiting unbelievable how greedy these companies are to not actually pay people to work in their establishments

Kaitlynn Petersen _{on Google}

Mar 27th, 2024

We really enjoyed our food tonight! The only issue was that we ordered for delivery and because this place doesnt have its own delivery drivers, our order got passed off by a door dasher. We called the store to check on it and Mike the manager was so helpful! He felt so bad about the order that he brought it to us personally. He was so sweet when he came by too! They did a great job with our food and we dont hold them responsible at all for the order being late.