Victoria's Nails

We regret to hear about your unsatisfactory experience at our nail salon. We value your feedback and appreciate your review of your recent visit.Our nail technicians typically employ a higher concentration of acetone to effectively remove thicker nail polish. However, we acknowledge that this may have caused discomfort due to your cut. If you had informed the technician about your injury prior to the service, they would have exercised greater caution in handling the acetone.Regarding the payment request before applying the regular polish, it is our standard practice to collect payment in advance due to the extended drying time of regular polish. This measure is intended to minimize the risk of damage to your nails, ensuring that you leave our salon with a satisfactory result.We sincerely thank you for your visit and review. We hope that you will reconsider and allow us the opportunity to provide you with an improved service experience in the future.