The UPS Store

Nicholas S _{on Google}

Mar 27th, 2024

Use this access point almost weekly due to my work schedule. It's usually smooth. But today, the customer service was lacking today. I felt like I was being harangued by an older clerk just to pick up my own package. Instead of being asked for my name and ID, I was asked what is it? where is it from? Are you a mail box customer? Before being asked for my ID. I don't want to assume what was being implied, by the interrogation, but it didn't go unnoticed. Like I said, it's usually easy and smooth the experience is pleasant, but today it makes me think, I need to switch access points or stop using them all together. Hopefully, the staff will do better.

Autumn Violette _{on Google}

Mar 2nd, 2024

I came here to ship some ATT hardware back to them and the women working the counter was do busy texting her friends on her phone that she kept forgetting what she was supposed to do and would just leave me standing there while she texted right in front of me instead of working on our transition. Terrible customer service.

jesse roberson _{on Google}

Feb 28th, 2024

Quick Service

Richard R _{on Google}

Feb 21st, 2024

The most important reason for this rating is because Bob I needed something Notarized he was very professional had great manors this is not heard of nowadays people dont care about people he is a exceptionally a great employee.

Lloyd Allen _{on Google}

Mar 11th, 2024

The customer service is not good and borderline suspect. I work with a vendor who uses UPS Overnight Next Day Air for its shipping service so I am here a couple of times a week. I use other shipping services so I was used to getting an envelope or box included in the pricing for Next Day Air.
The problem arose after I was told I had to purchase packaging and when asked if it was included, I was told no. So repeatedly using them I have bought packing boxes until the other day another staff member told me it was included.
I was in this member lines for the next 2-3 trips with no problem. Changed to one of the old staffers after again back to being told I have to pay for packaging with Overnight air.
Yesterday, I went to the store and asked if they could print off the label. I was told the store email to send it to and it would be $2.75 for the label. I left there and went across the street and printed the label myself for $.20 and bought packaging for $.99 instead of 2.60. Got back and was told the packaging wouldnt hold a label through the conveyor system and I had to buy a box from them.
Does Overnight Air include a box or envelope???? Please answer. I will video my transaction next trip and rate accordingly
Update:
Went there today and was told I had to spend $4 on a shipping box. I was told that they only give envelopes with Overnight Air and none would fit my shipment of samples. (Wallet there only for scale)