Summit Credit Union

Sam Corcoran _{on Google}

Feb 14th, 2024

Mobile app and debit card were down all day Sunday And they never admitted it. Stuck out of state with no gas money. More like Base Camp Credit Union.

Emily Faye _{on Google}

Nov 30th, 2023

Opened an account with Summit when I moved to Wisconsin so that I would have a local bank branch. I didnt use the account much. I got an account statement in the mail at the beginning of the week with my balance, which wasnt much, and then at the end of the week I got a letter saying my account has been closed because Ive had a negative balance for over 45 days. When I called they informed me that my account balance had been negative by $.17 since September. It is now November and I did not get a single letter or call or email or any kind of notification that I had a negative balance. I also had money in my savings account that couldve covered the negative balance of $.17.
The woman on the phone told me their system is automated, which is why my account was closed with no notice. What a horrible insane system! Literally, no notice whatsoever that I had a negative balance of a few pennies and they close the account!
All of my person to person customer service experiences have been positive. The people who work in the bank are friendly and helpful, but the amount of automation that has been entered into the system, I am sure at the cost of peoples jobs, is a detriment to the business. I will be closing my remaining account and banking elsewhere, and will never use a summit credit union ever again.

Mark Weisensel _{on Google}

Aug 13th, 2023

Love Summit CU, but as a person with hearing aids, the kiosk was very difficult to understand what the teller at a remote site was saying. Since it would be impossible to hear at the driveup with the traffic noise, I went inside so I could see a teller but there aren't any at this site. It was very hard to makeout what she was saying on the kiosk speaker and not much better with the phone handset.

Eric Fry _{on Google}

Jun 5th, 2023

Thankful they took my vehicle loan new to me 2020 Chevy Traverse....then onto my first house....hope they are flexible & approve of a new home someday & we get along the next couple of years....permission to come aboard?!!!?

Rhonda Kisting _{on Google}

May 21st, 2023

Friendly Customer Service. Clean bank. Great auto-tellers. Helpful and explained my options when my account was compromised online.