Chen's Wok VIII

MIKE C. SR. _{on Google}

Apr 4th, 2024

A no refund policy is typically a dead giveaway in terms of how an establishment views its customers. A patron that isn't happy with their meal due to quality, taste, foreign objects such as hair, & insects, deserves a refund of their hard earned money.
Man, I'm a little disappointed because I planned to try this place out until reading some of the reviews here. In reading some of them, it appears that management doesn't take constructive criticism too well & kind of slickly fires back at those that do not respond with favorable commentary. Well sir/madame, please be mindful that each person paid for the right to critique the food that they received. No one enters through the door with money in hand, looking to be disappointed.
It doesn't feel good when the feedback isn't favorable but it is necessary & can be a great tool for future success. Instead of firing back at those that have paid for the right to share their experience & provide their honest opinion, maybe ask how you can improve so you can better serve the customers that allow you to keep your doors open.
Customer satisfaction is extremely important & word of mouth travels at the speed of sound. It's not that your restaurant has to be perfect because none are but, I encourage you to make every attempt to make things right with those patrons that have legitimate complaints.
Negative & positive reviews impact your business greatly. One review with feedback regarding insect in the food, nasty bathrooms, rodents, etc. will wipe out a thousand good reviews. Loyalty in one direction is foolish!

Dalia Olari _{on Google}

Mar 27th, 2024

Me and my boyfriend have not been able to sleep at all after having food poisoning all last night because all we had to eat was this and then has left overs next day. We ordered steamed dumplings, orange chicken, hunan chicken and shrimp fried rice. Everything came with fried rice. I havent had food poisoning in so long, I cant believe we had at go through this and this place isnt even rated that low. I hope they learn how to cook fresh food instead of stuff thats been pre cooked.

William Williams _{on Google}

Mar 3rd, 2024

Probably the worst Chinese food Ive ever eaten, everything had the same taste. I asked if the food was fresh and was told it was, it absolutely was not. Definitely will not be going back.