Verizon

teresa mcallister _{on Google}

Mar 14th, 2024

Not helpful at all

David McArthur _{on Google}

Feb 25th, 2024

Service here has severely gone down hill. People drag their feet, don't know what they are doing; and have little to no consideration for others. Don't waste your time going here, in fact I may be dropping verizon all together.

R. H. _{on Google}

Feb 18th, 2024

Associates were patient and helpful. No issues here.

Dennis Jessie _{on Google}

Jan 31st, 2024

Had to go there twice over the holidays for two different phones. Both times received great service and mission accomplished.

Savanah K _{on Google}

Jan 22nd, 2024

4 star review for them to be able to fix what another corporate office in Louisville did not assist with
While there was a slight wait this corporate office was able to pull my SIM card from broken display phone. And supply into a older device until I was able to get my broken display phone replaced *like I wanted*
this corporate office on Shelbyville road Had to deactivate and return the phone. Another corporate office sold me & profusely apologized outer loop Did not give me all the options and just outwardly
upgraded a device that is not even 6 months old
When I mentioned the device they upgraded me to is not even 3 hours and within the 30 day return policy they asked if I didn't like the phon?e I replied not the issue the device is probably great; Your other corporate office used another line on my account to upgrade me on my device after they figured out what chaos was unleashed on my account they couldn't refund the $145.09 upgrade fee & there's a $50 restocking fee BUT they were able to refund $65.10 of the $145.09 .... That's $79.99 difference
Only reason why I gave them 4 stars instead of 5 is they were unable to file a warranty claim for the busted display phone I originally wanted repaired
It's pretty bad when another Verizon retail store AND another corporate office across town tells you to avoid corporate office Outer Loop
Thank you for all your help