Ken Towery

Chris Habeeb _{on Google}

Apr 2nd, 2024

Casey and Terry are great!

Tyler Gartin _{on Google}

Mar 27th, 2024

HIGHLY RECOMMEND! Staff is very knowledgeable. I had new tires balanced and mounted, oil change, brakes, rotor brakes checked, under carriage inspection that brought to my attention the CV axles were damaged and the need for an alignment. All done quite speedily. If you need any of the above services, I highly recommend their services.

Nikita Cain _{on Google}

Mar 17th, 2024

I was relieved that I wasn't charged for just getting my tires checked. The guys were honest and helpful.

Steve Dicken _{on Google}

Mar 14th, 2024

Hurstbourne Lane location was very courteous and quick & efficient. Selected tires and made appointment online. Very satisfied with their service.

Lizz Hovey _{on Google}

Mar 21st, 2024

I bought new car and was required to take it here from my dealer. I called Thursday and spoke to a man who seemed to know exactly what was going on with my car and that it should be an easy diagnosis but told me to casually drop it off Friday or Saturday morning. He didnt want my name or anything at that time which I thought was odd. Then I called back Friday evening and spoke to a different man who seemed to be more by the book but also very agreeable and met me at some of my expectations with my car after I explained my situation. Ensuring me I could drop my car off Friday evening for it to be looked at Saturday so It could be diagnosed. I was also made aware there was only one mechanic who was could do the thing I was needing replaced. Saying more than once that was the plan and that I could possibly pick my car back up Sunday or Monday after it was looked at, then return my vehicle once they had the parts to fix the issue. Then I call Saturday evening because Id not herd anything and the guy on the phone didnt recognize my name or my car put me on hold and then got back on the phone and asked me if it was possible if my dad payed for it which is insane in it own right as Im a 35 year old women but I digress. When he figures out which car is mine he tells me it wont be looked at until Monday. Which was not the agreed timeline. So now my cars been there multiple days and hasnt been looked at. Not having much of a choice I disappointedly get off the phone and wait for Monday. 2pm on Monday still no update so I call but they say they have to call me back. They do 40 minutes later and say I need to take it to the dealership. So not only did everyone seemingly fluff my feathers to be agreeable with my cars issues all it did was prolong my ability to get my car fixed elsewhere.
I understand I had a tight timeline due to work and the dealer who I received the car from but they are partners with the said dealer and should know how to properly handle these situations. Also they told me they could so I had no reason in the beginning to believe they couldnt because everyone was extremely agreeable with me.
Im disappointed to say the least. If my expectations were unrealistic or if from the start of me explaining the issues my car was having If they were honest about their capabilities or timeframe it would have been incredibly helpful. Because now Ive wasted four days for them to just tell me to take it to the Honda dealer.
So beware in this sense of feeling like things are too good to be true.