Aqua Gunite Inc

Stephen T. _{on Yelp}

Jan 8th, 2023

Non responsive on warranty.Called Steve several times. No call backs. Company does not care about the customer once job is done.

Boris O. _{on Yelp}

Feb 21st, 2022

I wish there was an option to take stars away. Now that I read more of the comments, I realize that many others have had the same experience as me. This company and the people who work here are liars and time wasters. We were waiting for them for 2 months to start our project and as the time went by we felt like they were ghosting us. We finally got a confirmation that someone was going to start the project in a few days, but later that day, they decided that our estimate was incorrect. Thought, we left it was unprofessional and unfair changing it after we signed the contract, we were still willing to continue with them. But then things just took a turn. They (the owner and the sells person) decided that they will not work on our project anymore without any valid or reasonable explanation. DO NOT HIRE THEM!

C J. _{on Yelp}

Jan 21st, 2022

We worked with John in October and made it clear we want to start in January to be ready for summer. We asked several times to get the contract so we can go through it and get it signed. Dec 15rd we asked again where the contract is. On Dec 20th we finally got it. We agreed to the price but the payment terms where to lopsided. So we agreed to keep 20%, till the project is finished with the understanding of January starting date. Then the starting date moved already to end of Jan which we also accepted. We received a email confirmation from John on Dec 29,  about January start date. We agreed on Jan 8th about payment term but only got Jan 14 th the contract. We signed the same day still with The understanding of end of January start date. Only after signing, John told us a Jan start date is off the table and it would be end of February or March. We feel we got strung along and at no point it was said that the start date can not be held. We feel we were kept deliberately in the dark about the starting date in the hope we do not have any alternative or have to go with Aqua Gunite. We will now cancel the project entirely for this year and will will be finding another contact to give our business too.  We were snowballed.  This is not how we do business. We are very disappointed as we made arrangements for this to happen in January this year.  So disappointed.  It was a ~$60k project. Their loss.