Drain Squad A Plumbing & Drain

Rocky Forthofer _{on Google}

Jun 15th, 2023

Service: Plumbing pipe repair

Monte Hoopes _{on Google}

Mar 28th, 2023

Services: Shower installation, Faucet repair

Howard Druckman _{on Google}

Feb 20th, 2023

Service: Plumbing pipe repair

Reggie Bingham _{on Google}

Dec 24th, 2022

I would highly recommend not using this company. I had a poor experience just recently. I have a property in escrow scheduled to close on 1/3/23. I requested a quote for sewer pipe repair for this home on 12/15/22 and told them about the pending home sale. Drain Squad scheduled an appt for the following day, but then cancelled the appt and requested the inspection report that provided details of the sewer scope. I provided the report on 12/15/22 and was told that a technician will review it and get back to me.
The following day I was told that a site visit was not needed and that I needed to provide a video which shows that depth and location of the root instruction. On 12/16 I provided videos that showed these details.
By 12/20/22 I had not heard anything so I reached out only to find out that nothing had been done the last four days, as they were having trouble viewing accessing the videos but neglected to mention this. My realtor got involved and got Drain Squad access the videos on that same day, 12/20/22.
Then three more days pass, and I reached out again on 12/23/22 to remind Drain Squad about the upcoming closing within 10 days and once again request the quote. I received a response that essentially said that the repairs are too complicated, they still needed more information, the repairs will be too expensive, and that they had no availability for the entire following week to address the repair. They also suggested I call Roto Rooter or a few other competitors instead.
I was mainly upset because of the 4 days that went by when there were issues with the videos, and the 3 days that went by after the videos were provided. This is 7 crucial business days that were wasted for whatever reason. At that late juncture I was forced to find another contractor to perform a high priority fast tracked service that would be very costly. I had no time left or ability to get competitive bids and had to settle for another contractor. This new contractor was able to read the inspection report, review the videos, and provide a quote within an hr.