Marshalls & HomeGoods

Michael Mulligan _{on Google}

Mar 24th, 2024

Always some great finds. It's like a treasure hunt!

Munira Husovic _{on Google}

Apr 3rd, 2024

I had a black sweater I wanted to return, which I purchased on 11/04/2023 and I had receipt of the purchase stored in my phone. It was denied by the guy at the register telling me that I can't return it because it was purchased more than 30 days ago. I told him that Marshall's return policy was, if it was purchased before the 30 day window, i can get store credit. "Violet" was her name who came to tell me the same thing just adding that they can't "resell" it because the sweater was "out of the session", BUT they are still selling "out of session" clothes and they are hanging on the racks!! She also told me that their policy was I can't return clothes if it's purchased more than 30 days ago even if I have receipt. I know it was not true, because I asked that guy to show me on the return policy panel to show me the policy they were talking about, and of course he couldnt find it because it was not there. Then he wrote a phone number on a piece of paper and told me to call that number. I was humiliated in front of other customers!! They were looking at me like I was stealing something or committing fraud!! I am not confrontational person, and I usually let things go but this was not okay. I will call that number.
Also, few years ago, I purchased a piece of furniture, that was about $200. I dont have a big car and they told me I can pick it up within a day or two. I went back a couple days later and they sold it to someone else!!! How? I already paid for it! I had proof. Also, he could look at their recordings. But I am going to believe you, here is your money back and a $20 gift card for any inconvenience. Are you serious?
Experience with this Marshall's, highly DISSATISFIED.
I can provide a picture I took of their "return policy" panel that is hanging behind registers.