U-Haul Moving & Storage of Lake Square

Lori Crabtree _{on Google}

Apr 7th, 2024

I arrived at the store at 6:50 am because I had a truck reserved that I was supposed to be able to check in via phone. However, the app. wouldn't allow me to finish the process. One of the employees that was waiting with us for the manager to get there also tried to get the app to work and she couldn't get it to work either. The manager of the store didn't arrive until 7:45 (45 minutes late) and there were 3 of us customers along with 2 employees waiting for him to open the door. I had movers coming at 8:00 which I was paying by the hour, I was going to have to start their clock at 8:00 whether I was there with the truck or not. Then, I had reserved a utility dolly but there wasn't one when I got there. I checked the mileage on the truck when I got in and it was at a quarter of a tank. I was told I had to put it back on a quarter of a tank when I got back or I would be charged $30 for fuel. When I returned the truck it had 50 miles until empty on it and when I took the truck, it had 44 miles until empty on it. I put more gas in the truck then it originally had. The employee charged me a fuel charge because the gauge wasn't at the quarter tank mark. I explained to her when I drove off it had 44 miles to empty and when I returned it, it had 55 miles until empty so it had more gas in it then when I drove off. She said she was sorry but it was less gas in the tank then when I drove off and she was going to have to charge me a fuel charge. I asked her how could that be possible if I had 44 miles to empty when I drove off and 50 miles to empty when I returned. There was more gas in the tank then when I left. The overall experience was rather poor. When the manager finally got to the store, he apologized to us several times, none of us acknowledged his apology. He looked like he had just rolled out of bed. His hair was messed up and greasy. Very unprofessional.

The Rocco life _{on Google}

Mar 11th, 2024

Service was fast and friendly. Facility was clean. Will definitely use this U-Haul facility again

Sarah Roberts _{on Google}

Feb 7th, 2024

Hands down, this is the best place to rent a uhaul. Bryson was so friendly and answered all my questions. Definitely recommend this place. Awesome customer service!