Safelite AutoGlass

Shakti Chauhan _{on Google}

Apr 2nd, 2024

Geico booked my appointment with Safelite to replace the windshield on my vehicle. I waited for more than four hours and was informed by Safelite that they cannot honor the appointment due to lack of staff. Safelite received the order in the morning from GEICO but it took them several hours to inform me that they have to reschedule my appointment. The person who called me from Safelite was unpolite and very disrespectful, which was quite opposite of what they show in the ad.

Sophia Mysliwiec _{on Google}

Mar 21st, 2024

Worst customer service. They had the part in for a week and never called to let us know and then spoke to us like the idiots that we didnt know it was in. Lazy and awful.

Dwight Dengler _{on Google}

Apr 2nd, 2024

Well this go around with Safelite wasn't the best as to another time before, it took a few reinstalls of my windshield to get it right. After a month of cancellations by Safelite for mobile repair of windshield I had to bring it to their facility, which is quite some distance from my home. They replaced my windshield, then two days later I opened the door to a flooded dashboard. Back to Safelite. They reinstalled the windshield. Few days later, leaking again, now the headliner is saturated. Back to Safelite. Reinstall. Days later everything is wet again. Back to Safelite. Then there's hours of my time on the phone with customer service; on hold , let me transfer you, oh they're not answering, blah blah blah type phone calls. No return calls or emails I was to be expecting. Finally I got an agent who diligently followed up and got it going. The last reinstall seems to be working well and no leaks, so far.
Would I recommend them, not really. But I was pretty much stuck with Safelite because it was covered by my insurance.
I must add that Safelite did honor their warranty and made it right. But in the event of a problem be prepared for alot of phone time and schedule juggling.

Dmitriy Bolotnyy _{on Google}

Mar 10th, 2024

Mannnn these guys are truly terrible. Horror story.
I had two technicians come to my house, I am out in the sticks so its inconvenient.
First, they call me the day of the appointment and cancel because they are short handed. Ok not convenient, but it happens.
But then, when they finally get to me a few days later, they start working on the van, and about an hour in with my window out, they tell me that the aftermarket window is not fitting. They also mention that more and more of their aftermarket windows on my vehicle have been off and dont fit.
I ask them what we should do. I ask that they rent a car for me since they cant get the OEM window today , I have no other car and they cant put my old window back in.
After they come back from lunch and spoke with the main office they tell me that they were wrong and that they just need to use more adhesive.
I leave for Florida a few weeks later once I get down there and get hit by the first big storm, my windshield looked like a river.
They refused to come where I was in Florida.
When I got back to NY they wouldnt come back to my house. Then changed my appointment again once I agreed to come there just terrible experience.